Opinion | Commentary

  • The way you present your recommendations is different now than it was in 2007 or even 2011, and many of the sales staff out there haven’t caught up with the change yet.
    chris chubby frederick, ati
  • It is important for us, as pilots of our businesses, to take a look around, not to focus only on the instruments or KPIs, but to become aware of our environments as well.
    chris chubby frederick, ati
  • How many times has something that bothered you happened in the shop, but you chose to ignore it rather than confront the employee
    chris chubby frederick, ati
  • We need to see our customers that often to ensure we are properly taking care of their needs and maintaining their cars.
    chris chubby frederick, ati
  • Sometimes, to get a glimpse of our future, we have to look to our past. That might sound as cliché as, “Those who do not learn from history are destined to repeat it,” but both sayings are relevant
  • Remarkable marketing is the real key to getting more cars to your shop. Competition for your customers’ attention is at an all-time high.
    chris chubby frederick, ati
  • Everyone has to start somewhere, and not everyone starts their first shop with all the bells and whistles. Let’s face it: you can’t have the Garage Mahal without the customer base to support it.
    chris chubby frederick, ati
  • It's early September as we write this, but we wanted to take an opportunity to summarize our expectations ahead of AAPEX, NACE and SEMA. November will quickly approach, and it is our thought that this year?s shows will be memorable. Looking back to l
    Aftermarket World Auto Parts Distribution
  • I recently found myself on the wrong end of a fairly interesting interview. What is the wrong end of an interview, you ask?
  • It had been our fear that the tough Q3 2011 comparisons would be the catalyst for a potential misstep from an industry perspective. While only a mild speedbump if you will, given what remain still favorable fundamentals, we were concerned that result
    Aftermarket World Auto Parts Distribution
  • It's strange, the things you remember. If someone asked, I?d have to say it's almost always a mixed bag of conversations, more than a few hard lessons and about a million observations and experiences.
  • Support for the necessary change that the ASA board and its affiliates agreed to has been received warmly. To modify a cliché, where one door closes a multitude open.
  • When you work with people everyday, there are bound to be some relationships that change over time and become less of a relationship and more of a conflict.
  • What do you get someone who has finally gotten to the point where he (or she) really does have just about everything they want?
  • ASE has undertaken a redesign of their business with a program called the ASE Industry Education Alliance.
  • One of our outside sales reps came in today with another special.
  • The 2010 NACE collision industry expo provided us with numerous opportunities to catch up with the leading salvage operators, parts distributors and information service providers.
    Aftermarket World Auto Parts Distribution
  • It seemed straightforward enough: a late model, relatively high mileage Toyota truck with a significant shudder on steady, light acceleration, generally at speed. Then the "old guy" got involved.
  • It is a bit too early to discuss how the December quarterly earnings shaped up for our public aftermarket companies. In general, the DIFM side of the business continues to fare better than the DIY.
    Aftermarket World Auto Parts Distribution
  • On October 1, LKQ acquired Euro Car Parts (ECP), the largest distributor of automotive aftermarket parts in the United Kingdom, which generated $420 million in revenue in 2010. The company operates 89 branch locations throughout the UK, including 8 r
    Aftermarket World Auto Parts Distribution