The Pep Boys – Manny, Moe & Jack announced the appointment of Jim Flanagan as Chief Human Resources Officer. He will lead the company’s strategy to attract, develop and retain the best people to care for its customers and their cars. Flanagan is expected to start with Pep Boys on August 26, 2013.
Mike Odell, President & Chief Executive Officer, said, “Jim’s prior experiences with fast-growing organizations known for their customer service as well as with organizations in the ecommerce space make him a perfect fit with Pep Boys. Jim will be instrumental in leading our cultural change from transactional to relationship-based customer service and setting the tone for delivering great customer experiences across the company.”
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