chris

  • Is it compassion or fear that is residing in you that is the overriding component in your decision-making process in holding your employees accountable? That is the real question.
    Chris Frederick
  • The reality is most owners are working so hard in the business they actually don’t know what is happening to them. I was listening to a rather long but worthwhile story from Kim Hickey, an ATI coach and former shop owner, explaining how it can happen to anyone.
    Chris Frederick
  • Some want to develop a second in command so they can enjoy more free time in their life or prepare for retirement. This gives us the knowledge and skill to implement change; however, the one thing we have to have is your commitment. 
    Chris Frederick
  • Most of us understand that if you are not growing, you are probably slowly going out of business. With costs increasing every year and our people wanting to grow, there is pressure on all shop owners to continue to grow their business.
    Chris Frederick
  • Employees know what’s expected of them in their job, and of course they know what’s good enough, right? How many times have you thought, “You’re a professional, you should know what the job is, just do it!”
    Chris Frederick
  • I have never met a great relationship-based salesperson who didn’t need a sales manager to keep them consistent. Selling is not like riding a bicycle; there are good days and bad days.
    Chris Frederick
  • If you have been in business more than 10 years, you are well aware of how hard it can be to keep growing your customer base.
    Chris Frederick
  • I think everyone will agree the interview process is one of the more uncomfortable things we do as owners or managers.
    Chris Frederick