Scott Luckett

  • GCommerce Inc. announced that the volume of special order inquiries and purchase orders increased in June by 133 percent over the same period a year ago.
    GCommerce
  • To remain relevant in the era of Amazon, Google and the rest, every business in the aftermarket value chain must come to work a little scared and paranoid every day. Look at your business like a customer would – online and with a mobile device – and ask yourself if this is the experience you want to deliver.
    Scott Luckett
  • In the digital aftermarket, the customer is no longer guided by a knowledgeable parts professional. Their purchase decisions are driven by the accuracy and completeness of the content on the screen. Nothing will turn off a customer faster than a missing image or an ambiguous product description.
    Scott Luckett
  • W.W. Grainger was an early adopter of online commerce strategies, and now does more than one third of their volume online (completely B2B). They expect that number to grow by 20 percent annually. They’ve staked out that leadership position because of a commitment to rich product content and an online experience that is obsessed with the customer’s needs.
    Scott Luckett
  • Your customers are bringing their shopping habits from home into the workplace and they expect a similar shopping experience whether placing a replenishment stock order or searching for a single, hard-to-find part.
    Scott Luckett
  • In October, GCommerce announced that industry veteran Scott Luckett had joined the company as vice president of industry strategy. Luckett spent 17 years at the Auto Care Association, heading up industry data standards efforts and serving as the organization’s CIO.
    Scott Luckett
  • The Aftermarket Telematics Challenge is open and accepting applications from makers of auto care products that offer the benefits of a connected vehicle from an auto care solution.
    Auto Care Association
  • There is no doubt that cars and trucks connected to the vehicle manufacturer through embedded telematics is a game-changing technological development.
    Scott Luckett