Mark Smith

  • But a danger lurks if you, like me, have diversified your business so much to get you through the slow season and you failed to realize that all of those other things you delved into are also going to boom during the busy season.
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  • The ones that stick-out the most are the ridiculous and surreal happenings of everyday life in all things automotive. These are three vignettes of life behind a parts counter and dealing with the public.
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  • Program groups are merging, independent warehouses are buying each other out, and now manufacturers’ investment groups are buying warehouses, distribution centers and company-owned stores.
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  • As an independent owner sometimes the smaller things get attention only when the need becomes extreme or urgent. If it takes us too long to act on what we perceive as insignificant housekeeping, our customers might convey the meaning as us being significantly lacking overall.
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  • In the automotive parts and service world, fear boosts profits. Truly a live-by/die-by adjective, fear is fast becoming our cultural emotion for doing business, and generally getting what we want. Follow this fear-laden scenario.
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  • I’m like the rest of us in the automotive aftermarket, fighting for solid ground and my share of customers that appreciate nerdy automotive technicians as well as a seasoned counterman or service writer who can dish up the goods on a moment’s notice, with the precision of a knife juggler.
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  • Being a good manager will almost definitely disqualify your chances of winning a popularity contest. For that reason, you must understand there is a delicate balancing act that requires tightrope skills for the manager.
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  • I had worked several months to help modernize our county’s auto tech program only to learn the decision makers of our local education system were willing to let the program die.
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