Mark Smith

  • A parallel can be derived between the unresponsive pains of the hotel industry's “luggage carts” and the automotive aftermarket's “luggage.” In the automotive aftermarket, it seems we keep doing the same stupid things, and expect different results, ignoring everything else.
    searchautoparts
  • Fast forward 25 years and here I am again living life on the road. Albeit a mature life on the road. I am rudely reminded that my maturity presents me with a new set of challenges.
    searchautoparts
  • Prepare to take a beating on your inventory on hand. If you are lucky, you will get 50 cents on the dollar from either a warehouse return, or, another store buying selective lines.
    searchautoparts
  • The capability of Alexa taking care of your nether regions is nothing compared to what she’s about to do for your car. Ford and Volkswagen announced that they are integrating this new Amazon technology into their cars.
    searchautoparts
  • Getting the sale is important to anyone wishing to remain in business, but at what price? If you say “at all cost” the price is too much. I’m about to tell you why being a good service advisor or counterman will reap benefits that you never even thought possible.
    searchautoparts
  • As good as I’ve gotten with my telephone skills, my customers have pretty much remained the same. Enjoy reading these phone calls that I’ve received over the years. They are too absurd to make up.
    searchautoparts
  • Retail parts stores and code readers don’t mix well. Even worse, the fact that they use code readers openly and freely for many customers furthers the public perception that code readers are magical tools.
    searchautoparts
  • Now let’s take a look at female and male employees. An employee is an employee, right? Well, if we were an androgynous species I’d agree with that. The most interesting thing that I’ve noticed is that both men and women are difficult to manage.
    searchautoparts