Brian Canning

  • Stress among our technicians is having a significant impact on the ability of many shops to hit their sales, profit and production goals.
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  • A significant challenge to all of us is creating and maintaining open lines of communication with our staff members. There is nobody who is in a better position to deliver on our goals and expectations toward success than our staff members, but far too often we leave them out of the discussion on where we are and where we want to be.
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  • Telematics have the potential to reshape how the aftermarket engages and interacts with our customers and potential customers but only if we gain access to this emerging arena and only if we challenge the Original Equipment Manufacturers (OEMs) and the new car dealerships for our share of this growing market.
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  • Though many of us still hold on to an earlier time of direct interaction with our customers, the ways that we engage our customers in today's service world demand that we step out from behind our counter and try new ways of attracting and retaining customers. 
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  • Our customers might never look forward to visiting us with uncontrolled anticipation and glee; however, if we can get them to acknowledge and accept that we are there to assist them in keeping their car safe and reliable, we have accomplished something significant.  
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  • Creating and implementing an employee wellness plan will have a very positive impact on your sales, your productivity and your profitability.
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  • Understand the great value of diagnostic services and its potential as a profit center.
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  • A periodic update and redesign of our web site is (or at least should be) a big part of our owning one.
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