Welcome to NACE 2014 Detroit MotorCity

Collision Hub attended industry week in Detroit, MI. Beyond the activities of the tradeshow floor events such as I-CAR, SCRS and CIC were held all on the banks of the Detroit River. 

3M Dynamic Mixing System (DMS) NACE 2014 Bodyshop Of Tomorrow Exhibit

If it's a two part product, then the Dynamic Mixing System (DMS) from 3M is your perfect application tool. Increase your repair performance by ensuring the perfect product mix each and every time. Speed up your process and reduce your cycle times with ease of application. From filler to structural adhesive the entire 3M product family can be found in the DMS line.

SATA Airbrush NACE 2014 With Hal Loo

Hal Loo was on site in the SATA DaAm Company booth for NACE 2014. The SATAgraph 4 is the latest in airbrushes. Designed by Mickey Harris, it has all the features needed by artist in just one gun. 

Portable Spray Booth NACE Bodyshop of Tomorrow

In shops across the country owners and managers are learning to do more with less. When it comes to fast track repair planning, the bottle neck has always been the paint booth. Adding additional booths to your shop can be expensive. However, with one portable paint booth you are free to move around your existing floor plan and process fast track repairs, without breaking up the flow of your paint department. Research mobile spray technologies today and learn how you can decrease your cycle time and increase your repairs each month.

Valspar De Beer Refinish Announce General Motors (GM) Approvals

General Motors, maker of brands such as Buick, Cadillac, Chevrolet, GMC, Holden, Isuzu, Opel and Vauxhall, has given a global approval for De Beer 900+ system by Valspar Automotive. This approval is based on the GM Specification GMW15406M. All countries where General Motors vehicles are manufactured, sold or repaired can now utilize the De Beer 900+ series for General Motors warranty work.“General Motors performed meticulous and thorough testing of the 900+ product for global use and we are excited to report a successful approval,” said Carl Wierks, global vice president of Valspar Automotive. “This approval shows Valspar Automotive’s continued dedication to our customers and our products. Valspar’s vision is to be the best coatings company in the world; this is another step in demonstrating our commitment to excellence in the coatings industry.”

3M Body Protection System NACE Bodyshop of Tomorrow Exhibit

It's one of the hottest products in the industry! The 3M Body Protection System is the fast and accurate way to match any textured coating for your collision repair needs. No more struggling with rattle cans of undercoating or schutz gun application. Seamless application and uniform coverage. It's a must have for any autobody collision center. The 3M™ Rocker Protector Pouch is used with the 3M™ Accuspray™ HGP Spray Gun Kit to quickly deliver coatings onto any rigid textured panels on the vehicle. The precision delivery of these coatings allows product to be sprayed at any angle to match OEM textured finishes. Because the spray gun is so accurate, less masking is required and overspray is reduced, practically eliminating solvent use needed for clean up.

Vehicle Registration Data

Do you need vehicle registration statistics for market research or business planning?Vehicle registration data can help you evaluate new trends or market size across the US or in a specific geographic location. On a local level you can identify the most popular makes/models/model years/engine platforms of vehicles in operation (VIO) by ZIP code, county or state. This can be helpful for service repair businesses looking for new locations, or for businesses wanting to do a better job allocating replacement parts inventory.At a national level you can identify popular makes/models/model years/engine platforms to help plan manufacturing production or inventory levels, reducing backorders or overstocks.New vehicle registrations can be analyzed to look at vehicles sold vs. leased.We have complete registration data for the United States including registration by ZIP code or state. This includes year/make/model, or can include demographics such as household income. More vehicle registration information is available here.

Shop owners join task force to fight preventable warranty

The cost of preventable warranty from the supplier perspective is all too familiar to Automotive Aftermarket Suppliers Association (AASA) members. The 2013 AASA Pulse Survey previously identified that approximately $2.9 billion in potential profit each year winds up in the warranty pile; and that’s just in credit alone.

It additionally costs suppliers billions in manpower, training, marketing, cataloging and technical assistance in their efforts to grow brand awareness and prevent warranty. Technicians and shop owners have another name for preventable warranty that can’t be repeated here – but let’s just say that the most dreaded word in the bays is “comeback.”

The mutual opportunity to reduce preventable warranty was discussed on July 30 at the AASA Warranty Task Force meeting held in in conjunction with the CARS/NACE show in Detroit. Task Force membership was expanded to include service professionals when three highly successful shop owners and active members of the Automotive Service Association (ASA) joined the formerly supplier-oriented task force.

Participants in the AASA / ASA Warranty Task Force spent the day in open discussion of the effects of warranty on the shop, common causes of warranty and product categories that are experiencing high warranty rates due to a need for training.

The Task Force identified a common preventable warranty procedure: a “comeback” on a Honda Accord power steering rack that could have been prevented initially by properly flushing the system. The result? Instead of realizing $750 in profit, the shop now is losing $425 on the job – not to mention its reputation. This exercise reinforced the fact there is ample opportunity to collaborate in order to prevent lost profit.

The group determined that while there is ample training available, much of it is not reaching the technician, nor do many shops truly understand the ramifications of not performing the job properly.

The AASA/ASA Warranty Task Force agreed to narrow its focus and deliverables to the following:

• Concentrate on warranty prevention, not warranty process (labor claims, return process, etc.)

• Address the issue of technicians and shops not taking advantage of training and education programs provided by suppliers. This would include better cataloging and an industry campaign to heighten the awareness of manufacturers’ training programs.

• Highlight the financial impact of preventable warranty to the shop. The group proposed “hitting shop owners between the eyes” with messaging that preventable warranty has significant financial ramifications to their shop.

• Concentrate on problematic product categories that are prone to preventable warranty. These products should be incorporated into the AASA Know Your Parts® campaign to further educate shops and technicians on common installation or diagnostic errors that lead to preventable warranty.

• Build confidence in premium brands. Suppliers should communicate that they manufacture globally but, regardless of where the part is made or purchased, their brands meet their specific quality guidelines.

• Develop tools (a mobile device application and poster) that give shops quick, one-stop access to all manufactures’ tech lines and training – another natural fit for the proposed Know Your Parts application.

• Use both ASA and AASA resources to be a medium of the respective campaigns.

• Assign metrics to the various campaigns and initiatives in order to have a benchmark for future success.

All participants felt the direction of the initiative was in-line, achievable and possible to implement in a reasonable time frame. The Task Force participants included representatives from leading AASA supplier members and ASA members: Bob Wills, owner of Wills Auto Service in Battle Creek, Mich.; Terry Wynter, owner of Terry Wynter Auto Service in Ft. Myers, Fla.; and Gary Keyes, owner of E&M Motors in Stuart, Fla.

At the meeting’s opening, Wynter commented, “I have seen warranty grow significantly over the past 10-12 years and was beginning to wonder if anyone was going to stand up.” At the meeting’s conclusion, he said, “I wasn’t too optimistic going into the meeting but now am enthusiastic about our opportunities after developing this plan.”

The AASA / ASA Task Force will meet during AAPEX to review the plans developed by the owners of the various assignments. If you are interested in joining the warranty task force or learning more about it, contact bhanvey@aasa.mema.org.


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Article Categorization
NACE | CARS | Event News
News: Distribution
Distribution News
News: Service Repair
News | Service Repair
Article Details
<p>The mutual opportunity to reduce preventable warranty was discussed on July 30 at the AASA Warranty Task Force meeting held in in conjunction with the CARS/NACE show in Detroit.</p>
<p>preventable warranty, Automotive Aftermarket Suppliers Association, AASA, CARS/NACE, Automotive Service Association, ASA</p>

Bodyshop of Tomorrow Unveiled at NACE 2014

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