The overall carsharing vehicle parc is expected to top 1.2 million in 2018, driven by motorists’ desires to use alternative modes of transportation, the rise in employee mobility options and environmental concerns.
Archana Vidyasekar is the Global Research Manager, Visionary Innovation Research Group, at Frost & Sullivan. She spoke to Aftermarket Business World about the challenges of delivery and logistics in the e-tailing era.
Aftermarket suppliers need to become holistic solution providers and extend their capabilities beyond manufacturing by incorporating digital innovations in their channels to market, including distribution, sales and service.
Customer demands for expedited delivery and e-commerce capabilities have put new pressures on the supply chain. Shippers have to be able to provide rapid (often same-day) delivery of goods with a high level of visibility for customers.
A rise in innovative business models and services such as e-retailing, telematics and connected car systems, and e-stores are factors propelling demand and creating value for customers in a price-sensitive market.
Automotive eRetailers in the Americas are redrawing the boundaries of aftermarket service through innovative business models and transforming automotive product sellers into end-to-end solution providers.
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