Auto shop management

  • The Mitchell 1 “Shift Into High Gear” sweepstakes, running now through March 15, 2016 on Facebook, will award one winner an all-expense paid trip to attend this year’s first shop management training workshop in San Diego, Calif., May 12-14. To enter, visit the Mitchell 1 Facebook page, click on the sweepstakes tab and complete the entry form.
    Mitchell 1
  • I often ask business owners, paint and body technicians, customer service representatives, estimators and other members of the team the following important question: “Why is there never enough time to do the job right the first time; however, there is always time to go back and do it again?” 
    Mike Jones
  • In my 40 years plus in the automotive business, the one thing that still tears me apart is the slow death of an automotive repair shop. Raising prices to stabilize margins to enable you to operate successfully in whatever type of business model you have chosen can be life or death. 
    Chris Frederick
  • We all know it’s too easy for that follow-up to fall through the cracks. That’s why I believe you need to have a standard operating procedure in place, and one or more people responsible for that follow-up.
  • These 2015 Top Shops climbed to the top of the industry using the resources available to most repairers combined with their own unique spin.
  • In the new "experience economy," the role of the service advisor has changed from selling to helping customers buy.
    Chelsea Frey
  • For many years, repairers have sought new ways to reduce cycle time. Here are some practices that might be helpful to adopt.
    Steve Trapp
  • Telematics have the potential to reshape how the aftermarket engages and interacts with our customers and potential customers but only if we gain access to this emerging arena and only if we challenge the Original Equipment Manufacturers (OEMs) and the new car dealerships for our share of this growing market.