In this latest episode of the Remarkable Results podcast with Carm Capriotto, our lively discussion starts with the Customer Retention Myth and ends with taking extreme ownership of your customer and keeping them in the fold.
|Want more ? Enjoy a free subscription to Motor Age magazine to get the latest news in service repair. Click here to start you subscription today.|
We talk about steps to get lost customers back, the power of relationships, the power of culture in customer retention and what type of marketing works for retention and revitalization up to and including a phone call.
The panel: Shari Pheasant, owner with her husband of A Master Mechanic, in Reno, NV and is a business coach and president of Horsepower Strategies and Ron Ipach, co-founder of Repair Shop Coach and known as Captain Car Count and David Roman, owner of Done With Care Auto Repair in Merriam, KS.
The New Way to Affect Change In Your Shop
Give us one minute of your time, and you'll learn three key ways shopping for parts online can change processes in your business.