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Firing customers: when is it right or wrong?

Tuesday, July 16, 2019 - 06:00
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In this latest Remarkable Results podcast with Carm Capriotto, he speaks with Joe Hanson of Gordie's Garage, Roseville, Mich.; Jerry Kezhyaya, The Auto Shop, Plano, Texas; and Doug Callaghan, Vic’s Service, Wainright, Alberta, Canada.

OK, you may not have ever fired a customer or you may have done it just last week. It isn’t a task you do often, however, the job of firing a customer comes with some caveats. Joe, Jerry, and Doug share with you why they would do it and suggest that you do a deep dive inside your business to see if YOU aren’t the problem.

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Listen to the podcast here.

With over 400 collective episodes between Remarkable Results Radio, the Town Hall Academy and the new show ‘For The Record’ you have the power of the spoken word in these long-form audio interviews. They are the perfect learning tool for the aftermarket forever student.

Carm Capriotto hosts the industries premiere podcast content library where service professionals, technicians, business coaches, educators, and industry executives among others bring raw, unfiltered, honest, and sincere stories that shaped their success. The podcasts also bring you insights, trends, best practices and stories of personal achievements.

Listen on your favorite podcast listening app or on https://remarkableresults.biz/episodes. These are “Conversations Worth Hearing!”

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