In this latest Remarkable Results podcast with Carm Capriotto, he speaks with a panel about female service advisors, curb appeal, the disadvantage of being a former technician and how to get the owner to make the SA the point person, among other topics.
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Service advisors are the liaisons between the customer, technicians and the owners. Their job is one of the most important in the aftermarket service industry.
Trust and communications are the keys to building a relationship with your customer. Trusting your tech is also critical to building a strong relationship.
Capriotto speaks with Rachael Barraclough, Service Manager at Arnton Auto & Truck; Chris Johnson, Service Manager at Total Automotive; and Nick Herberger, Service Manager at Scruggs Automotive.
Listen to the podcast here.
With over 400 collective episodes between Remarkable Results Radio, the Town Hall Academy and the new show ‘For The Record’ you have the power of the spoken word in these long-form audio interviews. They are the perfect learning tool for the aftermarket forever student.
Carm Capriotto hosts the industries premiere podcast content library where service professionals, technicians, business coaches, educators, and industry executives among others bring raw, unfiltered, honest, and sincere stories that shaped their success. The podcasts also bring you insights, trends, best practices and stories of personal achievements.
Listen on your favorite podcast listening app or on https://remarkableresults.biz/episodes. These are “Conversations Worth Hearing!”