Oil analysis enables these organizations to closely monitor the condition of engines and transmissions and their oil, making it possible to identify and correct issues before they cause catastrophic failures.
A bookkeeper is a vital part of running a successful repair shop, and I absolutely don’t recommend trying to operate without one. But I’d wager that 95 percent of the shop owners I know and have worked with struggle to hire, train, manage and hold their bookkeepers accountable.
We all know to keep cool, show we care and build relationships while we try to teach consumers the value of maintaining their investment. The challenge is that under fire it doesn’t always turn out the way we want it and the longer that happens the worse the average repair order becomes.
Motor Age gathered industry professionals to discuss the biggest challenges facing the service repair industry today, such as the widespread apathy towards training, ushering new talent into the industry and the self-inflicted devaluation of repair work — as well as one possible solution: industry-wide licensure.
We know that once someone comes into your shop, you’ll do everything you can to generate a happy customer, and make a fair profit. Unfortunately, some customers will put you to the test when it comes to the prices you charge.
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