At this point, you’re hopefully seeing this as a huge opportunity for shops! These features, which are loved so much by the driving public, are going to carry additional cost to properly maintain the vehicle.
Mike Alberry, ProDemand product manager with Mitchell 1, led a video walkthrough recently of processes that can be applied to anyone’s diagnostic process. In essence, he outlined the testing that technicians can and should do for all of their customers’ vehicles.
While we can’t control how many techs are entering the industry or how many “hirable” techs are available in our given market, the one thing we can control is being proactive and putting ourselves in a position to do more with less by having good systems and policies in place.
As technology continues to evolve, clients need to be better educated and more aware of the vehicle they are considering obtaining and the vehicle’s capabilities. This includes understanding how the vehicle systems work as well as how much repairs may cost if damaged.
Consider that “office time” should be all about “How do I make our business better and more productive than what it is today?” Consider that in order to answer that question fully, one must have another series of questions that help guide them to that ultimate answer(s).
Management must take charge of the business. That's your function within the business. Your decisions affect everyone who is working with you. That is a huge weight on your shoulders and it must be taken seriously.
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