• Performing an operations audit should take you on a path to improved business profitability.
  • Why are there some customers you hit it off with and others you just can't seem to please no matter how hard you try? John Boe, an expert in sales training and motivational programs, suggests it's due to the different temperament styles that exist. H
  • The National Federation of Independent Business (NFIB) advises that all small-business owners develop a strategy to help prevent legal entanglements and to defend their businesses. NFIB Legal Foundation Senior Attorney Elizabeth Gaudio recommends 10
  • The Pep Boys - Manny, Moe & Jack, the nation's leading automotive aftermarket retail and service chain, announced that its board of directors has approved the payment of their next quarterly dividend.
  • Pep Boys seemed fairly confident that an aggressive overhaul in late 2004 would help boost profits and give their name a fair shake on Wall Street. But in the course of the last year and a half, the media spotlight has continued to weigh heavy, and i
  • Jeff Neely, president of C.J. Parts Distributors Inc. in Trenton, N.J., says about seven years ago, his return rate was below 15 percent. Since then, it's crept into the low 20s. His task now is to get it back down, and he has a plan.
  • CHICAGO — The aftermarket continues to be a haven for growth and investment, say speakers at this year's Aftermarket Financial Symposium. And its strong backbone is partially due to the general dynamics of consumer behavior.
    Aftermarket World Auto Parts Distribution
  • Every year, you submit detailed information about your business to your big brother at the IRS — salaries, benefits, profits, expenses and payment terms.
  • A flexible spending arrangement (FSA) for medical care is an attractive benefit for employers and employees.
  • An old political adage tells statesmen to keep their friends close and their enemies even closer. A similar notion applies in business, where operators must keep a sharp eye on suppliers and customers and an even sharper one on the competition.
  • Consumers may just go into other states to purchase refrigerant.
    Aftermarket World Auto Parts Distribution
  • To determine how operating trends progressed in March and into April, we polled a sample base of 100 automotive parts retailers across the United States. The survey indicates that March was the best month of the first quarter.
  • Tuner accessories can offer aftermarket parts distributors a great opportunity to increase sales and profitability, but only if they are sold and marketed correctly.
  • As our industry radically changes, the most successful service providers have been forced to change the way they view their businesses in order to maximize profitability.
    Bob Greenwood
  • Just attending a course does not create loyalty with a shop customer — it's the follow-up.
    Bob Greenwood
  • Every business needs workers' compensation insurance, but the premiums don't have to eat up your profits.
  • Special coverage of Fusion '07
  • It can start slowly enough. The numbers still look good and lenders are plentiful, but growth hasn't come cheap. Debt is getting high and financial controls could be a lot stronger. Suddenly, your business is going into a tailspin.
  • Price cuts must generate large increases in unit volume to regain lost dollars.
    Bob Greenwood
  • We always hear about the loyalty and passion of those in the auto industry — from the next-door neighbors who argue over buying Ford vs. Chevy products to the race fan who'll only buy the soft drink that quenches Jeff Gordon's thirst.