Customer Service

  • Federal-Mogul Motorparts’ Wagner Lighting brand is helping consumers save money while preparing their vehicles for the fall and winter driving seasons through a special offer on Wagner premium replacement headlamps. 
    wagner lighting
  • The Leading Ladies 20 Group, part of the Automotive Training Institute (ATI), features women from around the country banding together to better their businesses and themselves.
    Tschanen Brandyberry
  • Most of us understand that if you are not growing, you are probably slowly going out of business. With costs increasing every year and our people wanting to grow, there is pressure on all shop owners to continue to grow their business.
    chris chubby frederick, ati
  • The technology that has challenged you…even threatened you…is another OEM-inspired and dealership-induced game called shop management.
    searchautoparts
  • There is a saying that price is what you pay, but value is what you get, and that is very true in the automotive parts world these days. 
    searchautoparts
  • Hybrid repair is an increasingly important opportunity for repair shops. Advance Auto Parts' Jim Bates is an expert in this area and sheds some valuable insight on the subject, as well as debunks some myths about it.
    searchautoparts
  • Hankook Tire’s Fall Gauge Index revealed that 57 percent of Americans leave regular car care  obligations such as registration and safety inspections until the last minute or past the recommended timeframe.
    hankook, hankook tire
  • Shop owners have a difficult decision to make when it comes to how aggressive they want your service advisors to be with their customers.
    chris chubby frederick, ati
  • High tech digital menu boards will be installed throughout the Meineke Car Care system, which includes nearly 1,000 locations in 48 states and five countries.
    meineke
  • There are individual ways you can make sure productivity is at its best. Brian Canning, a management contributor for Motor Age, shares his thoughts in this conversation. 
    Tschanen Brandyberry
  • This new what is a dramatic shift change in business culture, and it is making many shop owners very nervous in the sense they are questioning to themselves, “Am I up to this?” or asking, “Can I do this?” and “Will I understand this?”
    Bob Greenwood
  • The Automotive Service Association of PA (ASA-PA) has announced a new benefit provider for its members: Comcast Spotlight, which will help ASA members in Pennsylvania reach current and potential customers.
    asa, automotive service association
  • Chris "Chubby" Frederick shares his tips for improving your managerial, marketing and number crunching skills in his new segment, "Chubby's Tip of the Week."
    chris chubby frederick, ati
  • Over the past several years, stabilizing car count has been one of the biggest challenges, even for the shops typically loaded with cars. 
    chris chubby frederick, ati
  • The Automotive Service Association (ASA)-PA has announced Capital Direct, a credit card processing company, as a new benefit provider for its members.
    Automotive Service Association, ASA
  • Are you up to date with your business financial management guidelines to operate your shop today? Take the time to do the following test on these basic questions just to see where you sit. 
    Bob Greenwood
  • A lot of the phone inquiries we get are customers or would-be customers asking us for a price. Taken at face value, this is a comparison that is dangerous for both us and that customer. 
    searchautoparts
  • If you want to stabilize your car count and hold on to your customers through their purchase of new cars, you are going to have to be proficient at selling maintenance. 
    chris chubby frederick, ati
  • A big step, which today many progressive shops don’t talk too much about, is the understanding of having a personal business coach and mentor working behind the scenes with them on their business.    
    Bob Greenwood
  • Though customers come into our shops prepared to spend money, it sure does not mean that they are not leery of us and worried about what our intentions are. 
    searchautoparts