Mike Alberry, ProDemand product manager with Mitchell 1, led a video walkthrough recently of processes that can be applied to anyone’s diagnostic process. In essence, he outlined the testing that technicians can and should do for all of their customers’ vehicles.
More than 8 in 10 U.S. vehicle owners and lessees believe car owners should have full access to and control of their vehicle's data, including maintenance and repair information, according to the results of a survey released today by the Auto Care Association.
If you have discovered smaller and hotter brake systems on today’s vehicles, you aren’t alone. In fact, it might be more of a trend than many technicians realize, according to insight Tony McKey recently shared with Motor Age readers.
Looking for ways to drive more business? Fall Car Care Month in October is the perfect time to reach out to your community and remind them of the benefits of auto care while helping your business at the same time.
TCN, Inc., a leading provider of cloud-based call center technology for shop and dealership contact centers, launched AgentSMS, a new SMS texting feature for its cloud-based contact center platform, TCN Platform 3.0.
It is inevitable though, despite your best efforts, planning and management, your shop will hit those brief periods where the schedule looks light and the fear of techs wandering around the shop with no cars in the bays looms ever larger.
MOTOSHOP Technology Tools, a product portfolio from Advance Auto Parts, Inc., recently introduced a series of enhancements to the tools and programs available for professional shop owners, service managers and technicians.
The following describes not just the process of doing a complete brake job, but also the rationale for doing so and benefits that can help automotive shops to explain to customers why this complete brake job is so important.
Autologic Diagnostics, the provider of the world’s first and only fully integrated cloud-connected vehicle diagnostic support solution, announced that has entered into a licensing agreement with Volvo Car Corporation.
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