Shop Owner

In this latest Remarkable Results podcast with Carm Capriotto, he speaks with John Passante, a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group.
He’s worked with and for some of the biggest...
In this latest Remarkable Results podcast with Carm Capriotto — recorded live at Franks European in Las Vegas, Nev. — he speaks with Frank Scandura, Vinnie Lucido, Andy Bizub, Deb Van Batenburg, Greg Bunch, Jimmy Lea, Bill Nalu, Shari Pheasant, and Vic Tarasik,...
Elite has announced that the Elite Coaching Program has been rebranded as Elite Top Shop 360. While there will be no change in service that current Elite Coaching Program clients are receiving, the service has been rebranded to more accurately reflect the improvements that...
motorage
In this latest Remarkable Results podcast with Carm Capriotto, he digs deep with a panel to help aftermarket professionals learn more about the service advisor position.
This is one of the most important and challenging jobs in the industry. The service adviser is the face...
Recorded at ASA-PA, in this latest Remarkable Results podcast with Carm Capriotto, he speaks with Keith Perkins, Richard Falco, Tomi Oliva and Mario Rojas.
We discuss the loss of our talent, that being a lead diagnostician can be profitable, that techs do side work because...
In this latest Remarkable Results podcast with Carm Capriotto, he speaks with Bob Pulverenti on the need for industry collaboration and unity.
Listen to the podcast here.
With over 400 collective episodes between Remarkable Results Radio, the Town Hall Academy and the new...
motorage
In this latest Remarkable Results podcast with Carm Capriotto, he speaks with Chris Cloutier of Golden Rule Auto Care and Autotext.me; John Burkhauser of Bolt on Technology; and Pete Rudloff of Pete’s Garage and Flex Check Auto.
The episode talks about the rise of...
In this latest Remarkable Results podcast with Carm Capriotto, he speaks with Patrick McHugh, who shows us an interesting way of tracking progress and goals in his shop with his new scoreboard.
It actually came from a discussion he had with his techs and his disciplines as...
In this latest Remarkable Results podcast with Carm Capriotto, he speaks with Bill Nalu about being a messenger for the industry.
Listen to the podcast here.
With over 400 collective episodes between Remarkable Results Radio, the Town Hall Academy and the new show ‘...
In this latest Remarkable Results podcast with Carm Capriotto, he speaks with Darren and Dan Garlock on their early adoption of DVI.
The Garlock brothers are the owners of Silver Lake Auto & Tire Center a multi-shop organization headquartered in Oconomowoc, WI. Like so...
motorage
In this latest Remarkable Results podcast with Carm Capriotto, he speaks with Bambi Crozier, Car Clinic in Lowell, Ark.; Frank Scandura, from Frank's European in Las Vegas, Nev.; and Tom Lambert, from Shadetree Automotive, Layton, Utah on how to learn from your mistakes...
motorage
What is a great one worth? Before we can put a value on this we need to define what a good or great service advisor is. Why? Because I promise you, there are far more mediocre and even bad service advisors out there than good or great. How can this be? Because hiring and...
motorage
First, acknowledge that the owner/manager of the shop is an actual position within the business and this position must be held accountable to the business just like any other position within the business. Let’s also acknowledge we have a tendency to overcomplicate our...
motorage
With the complexity of modern vehicles and the environment they work in, having comebacks and repeat repairs is inevitable. However, some steps and processes can minimize them and their negative effects on your business and customers.
Above all else, when it comes to repeat...
In this latest Remarkable Results podcast with Carm Capriotto, he speaks with Jeremy O'Neal on how to train a service advisor.
Listen to the podcast here.
With over 400 collective episodes between Remarkable Results Radio, the Town Hall Academy and the new show ‘...

management training courses