Shop Owner

Brandon Steckler is a working diagnostician, writer, and trainer. He loves to help maintain and improve the level of professionalism among today’s diagnosticians. His first article for Motor Age is still his favorite piece.

In this episode of the Remarkable Results...
In this episode of the Remarkable Results podcast with Carm Capriotto, a panel dives into the dichotomy of David and Goliath. David, quick nimble and did not perceive that he was an underdog. The panel considers that larger industry players can be Goliath-like …...
Mark Bergasse from Marks Auto Service in Oakville, Ontario, Canada, had a life-changing medical condition. A heart attack that precipitated a quadruple bypass. His wife Sandy called their friends Glenn Colling of Eastside Auto Service; Todd Sarson of Stop N Go Automotive;...
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Superstar shop owner and Elite Coach Joe Marconi shares why shop owners ALWAYS need to have their customers' best interest in mind when setting sales goals.






 





 
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Superstar sales trainer Jen Monclus reveals 5 steps that your service advisors need to follow to overcome even the most challenging sales objections shared by your auto repair customers.






 





 
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Far too many shop owners hire service advisors who they feel are good at what they do, and then prefer to “get out of their way and let them do their thing.” Unfortunately, that’s a mistake. Now I am not suggesting that you need to micromanage your...
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In the world of auto repair, one thing is for certain: Every shop in your community has their eye on your customers. So in order to keep your customers, there are a number of things you will need to do. Here are 6 tips that will bring you amazing results:
#1. Make sure that...
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This technician roundtable brings back Matt Fanslow, Bob Heipp, and Peter Landry in our fifth roundtable interview. It is freewheeling, smart and evident that these three are very passionate about their career and industry.

Episode 338 of the Remarkable Results podcast...
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Shop owners must create a learning culture in the business that allows the entire team to understand the value of training. It doesn’t end at 5 p.m.

The shop owner must generate the profits necessary to invest in a comprehensive training program for the entire...
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Mandy Pennington is the Director of Internet Marketing at Net Driven and she brings an array of ideas to improve the influence you have on your customer where they interact with you in their digital world.

The more listening and empathizing you are engaged with your...
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As a shop owner, do you spend all your time working “in” their business or “on” the business?  There really is a difference. One method is well known as working hard, and the other method is known as working smart.
Each month, a good operator...
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The Independent Garage Owners of North Carolina are once again hosting ASTE (Automotive Service & Technology Expo) Sept. 28-29, 2018 in Cary, NC at the Embassy Suites and Convention Center.
Repair shop owners, service advisors and auto technicians will be...
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Too many shops do not monitor their business on a regular basis with a full analytical Financial Statement. The facts speak for themselves that “If you can’t measure it, you can’t manage it.” 
Operating a modern shop today by just looking at the...
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Without question, it is getting harder and harder to find the really great technicians. We just need to bear in mind that they’re out there, and that they’re more than likely relatively happy where they are. So how do you reach these superstars? Well, you may...
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Here is a checklist for shops to follow to ensure they have a waiting room that is enticing people to come in and bring their business.
1.  When first-time customers approach your facility they’ll typically be anxious, so anything you can do to reduce their...

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