Shop Management | Operations - Service Repair

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Effective shop owners and managers use these three rules

Monday, October 29, 2018 - 06:00
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First, acknowledge that the owner/manager of the shop is an actual position within the business and this position must be held accountable to the business just like any other position within the business. Let’s also acknowledge we have a tendency to overcomplicate our day-to-day function as we examine every task, which in turn can lead to a stressed, unprofitable business.

Have you ever noticed that it appears the longer you are actually in business these days, the messier, more cluttered your personal day becomes? I hear from shop owners who have been in business more than 5 years things like, “I’m personally just too busy,” or, “there is so much that I must do,” or, “I’ve got so much on my plate.”

This happens to every business owner/manager at some point in time, especially when the shop is understaffed, no matter how good the business seems to appear on the outside.

Concentrate first on obtaining the right staffing levels for the business from the back shop to the back office to the front counter. Bring those areas to the proper levels to insure quality and service are in place for the shop clients.

Now you are ready to move on to effectively utilizing YOUR time properly.

Once staffing levels are right, start to deal with this too busy situation by revisiting two important words that are repeated time and time again, but they are truly ignored by so many: “Slow down!!” This phrase is critical for you to work with to becoming effective in your position in the company.

Consider making a big sign with the below points and displaying it in your office where you are forced to view it constantly:


1. It makes a significant contribution to achieving worthwhile business goals;

2. It pays for itself in a reasonable and predictable time;

3. It can be explained simply and completely to those that have to make it work.

Think about the clarity those three statements bring to the table.

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