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Anderson Cooper investigates insurers pushing cheap parts, practices

Friday, February 13, 2015 - 09:00
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CNN reporter Anderson Cooper investigated repair shop claims that insurance companies are pushing them to use unreliable repair parts and sometimes dangerous processes to fix collision damaged vehicles.

Cooper covered the topic on his Anderson Cooper 360° news program on Wednesday, Feb. 11.

Though major insurers deny the claims, more than 500 shops from 36 states have joined a lawsuit, which includes attorney generals from Mississippi, Louisiana and Oklahoma. Shops claim insurers push for the use of cheaper parts with sub-par quality and cheaper repair practices. If shops don't follow these rules, insurers steer their policyholders elsewhere, the shops claim.

The allegations are most concerning for the consumer, who get back in vehicles that may have been repaired unsafely.

Read the complete article from CNN here.

CNN's Drew Griffin investigates claims that some insurance companies are skimping on repairing damaged vehicles to pad their profits in the below video.

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