A variety of coverage levels are offered to meet the needs of a shop’s customers, ranging from drive-train failures to nearly all mechanical and electronic components.
“The beauty of this plan is that everything to assist a customer with obtaining quality coverage — administration, marketing, sales and claims — is handled by coverage specialists for shop owners so that they can tend to their core businesses,” said Jim Savas, VP/GM of Motor Age and the UBM Advanstar Automotive Group. “Moreover, it is risk-free because it does not require financial or personnel investments. Connecting the customer with high quality coverage is good for customers and good for shops.”
MAVPP claims and customer service will be handled through Century Warranty Services and its affiliates. “An accurate and timely claims process will be supported by veteran team members, many of whom are ASE Certified and Master Tech claims adjusters,” said Rick Bale, managing director at Century.
The two companies paired with Automotive Product Consultants, Inc. (APC), a leading industry marketer in order to effectively power the program. “These companies have achieved great success in the service contract business by being customer-focused,” Savas said. “It takes a company of Century’s caliber to handle claims professionally, promptly and fairly which reflects favorably on the shops offering the contracts.”
Bale said Century jumped at the chance to partner with Motor Age, a respected resource in the auto repair industry. “Century and its affiliates have been providing premium contracts in the automotive arena since 1978,” said Bale. “We are excited about teaming up with Motor Age to do the same in the independent repair sector.”
One of the features that make MAVPP ideal for independent repair shops is the Portal Referral System (PRS), an easy-to-use desktop tool powered by APC, said Savas. “PRS provides customers with immediate information on available plans and then connects them to coverage specialists to handle the details.”
Shops can use PRS in a number of ways, depending on how involved they would like to be with the sales process. “Shops have the option to simply provide their customers’ information, offer quotes, or start the sales process before turning the details over to coverage specialists, thus saving shops from performing any of the processing tasks,” said Savas.
For more information about MAVPP and how to become a provider, visit motorage.com/MAVPP or contact 866-225-7135 | [email protected] today.
