Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, introduced a comprehensive automotive service workflow solution that streamlines inspection, estimating, and repair processes for increased productivity and improved customer satisfaction. The new solution, Epicor Smart Inspection 2.0, will be showcased in the company’s booth (2238) during the 2018 AAPEX Show, Oct. 30 through Nov. 1 in Las Vegas.
“All service businesses, regardless of category, are looking for ways to provide a faster, more convenient customer experience,” said Stephen Gannon, senior director, automotive, product management and product development, Epicor Software. “The Smart Inspection 2.0 solution helps service businesses grow by streamlining and digitizing several of the most time-intensive steps in an automotive service transaction. It also helps users both in the repair bay and at the service desk avoid mistakes and more quickly and accurately identify needed repairs.”
Optimized for use on mobile devices, Smart Inspection 2.0 helps the service writer and technician automate the inspection process and capture important data and images to be used in developing an estimate. Shops can also use the solution to quickly document vehicle condition unrelated to the repair to avoid unwarranted damage claims.
The user can begin an inspection by scanning the Vehicle Identification Number or manually entering make, model, and year information. This data triggers associated specifications and part and labor lookups via the industry-leading Epicor PartExpert eCatalog as inspection and diagnostic processes progress. Optional integration with select vehicle diagnostic tools also is available, enabling the user to more easily identify, define, and address OBD trouble codes, identify components and determine recommended repairs.
The service writer or technician can use inspection results and associated parts and labor lookups to quickly assemble and email or print a comprehensive estimate for customer approval. The solution also allows users to view pricing and availability of parts and related supplies via connected local suppliers, and to order these items with a single click once the estimate has been approved.
Epicor will offer live demonstrations of the Smart Inspection 2.0 solution in its booth (2238) at the 2018 AAPEX Show, Oct. 30 through Nov. 1, 2018, in Las Vegas.
About Epicor Software Corporation
Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed to fit the precise needs of our manufacturing, distribution, retail, and service industry customers. More than 45 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.
