Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, introduced the Epicor PartExpert GFX™ eCatalog interface. The innovative graphical automotive-parts catalog interface helps distributor and jobber personnel, service writers, and other users of any skill level enhance lookup efficiency, strengthen customer satisfaction, and increase sales. The new GFX interface is immediately available for users of the Epicor Vision® and Epicor Eagle® for the Aftermarket business management solutions.
Representing one of the most significant advancements in eCatalog technology of the past 30 years, the Epicor PartExpert GFX eCatalog is designed to help users provide a superior customer experience in every parts and service interaction.
“Parts providers have told us they are finding it difficult to attract seasoned counter professionals. The PartExpert GFX interface addresses this challenge by helping even the most inexperienced employees to quickly and easily find the right parts for every customer,” said Scott Thompson, senior vice president, automotive and business services, Epicor.
The interface enhances traditional, menu-driven lookup prompts with new, detailed system visualizations featuring embedded part intelligence. Rather than requiring keyed prompts to drill down to a specific part, the GFX interface allows users to more easily identify available aftermarket and original equipment parts represented within corresponding vehicle system diagrams. By clicking on the brake system visualization for a late-model import application, for example, the user will see an exploded view of all system components—rotors, calipers, brake pads, hardware, etc.—along with available original equipment (OE) and aftermarket part numbers. Clicking on a part within the exploded view automatically performs a catalog lookup on that component.
This highly intuitive design helps users quickly visualize part location and design and identify related parts that might be needed to complete a repair. Product images, installation instructions, warranty details, and other value-added content also is available with a single click.
“The GFX interface has definitely made our parts lookup process faster and more accurate, which helps ensure a higher level of customer service,” said Michael Crews, vice president of information technology, Tri-States Automotive Warehouse, Inc. “The parts breakout of any system you’re looking at is right there in front of you, and you can easily click on whatever replacement part you need, instead of having to guess.”
“The vehicle parts and service industry has reached an inflection point in the demand for comprehensive product intelligence,” said Thompson. “The GFX interface helps our customers get fit to grow their businesses faster by providing a superior customer experience in every transaction. As with all of our Aftermarket solutions, the new graphical interface is exceptionally easy to use yet offers a much deeper view of all the parts and related intelligence needed for each repair.”
To learn more about Epicor PartExpert GFX graphical eCatalog interface and other Epicor content solutions, contact your Epicor representative, click here, call Epicor toll-free at 800-999-1809 or email firstname.lastname@example.org.
About Epicor Software Corporation
Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed to fit the precise needs of our manufacturing, distribution, retail, and service industry customers. More than 45 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.