Articles by Chris "Chubby" Frederick

If you are thinking you are in the service business, you wouldn’t be wrong. The problem is that the service part of your business is only half the picture.
Chris Frederick
When communicating a significant change, I’ve found that 10 percent of employees will refuse to buy in no matter what, 20 percent will execute with or without leadership oversight, and 70 percent of the group can go either way depending on how the leader follows up.
Chris Frederick
The first step in hiring a second in command (SIC) for your shop is to create a job description. Think about what duties your SIC will be responsible for on a daily, weekly, and monthly basis and write them down.
Chris Frederick
The first question in the flow chart would be: “Do you have enough cars?” Let’s assume the answer is no. Then we would need to check into marketing, phone skills, location and a bunch of other things but you get the idea.
Chris Frederick
By now you’re probably thinking, there’s no magic bullet for my shop’s success, but I’m happy to tell you that’s not true.
Chris Frederick
There are countless contacts every day in your business. Each call, each in-store customer interaction, and each time we talk to a technician, are all contacts.
Chris Frederick
Automation saves us time and has helped us to become much more efficient and productive, but the downside is that you may be sacrificing not only maximum profit but more importantly the needs of your customers.
Chris Frederick
What’s possible if you become a master of persuasion? Let’s listen to ATI Coach Eric Twiggs explain how you can accomplish this in your shop
Chris Frederick