Articles by Bob Greenwood

You must keep your shop young and vibrant to succeed.
Bob Greenwood
Management’s No. 1 function in business is to build relationships and one of those important relationships is with the staff.
Bob Greenwood
The continuous investment in the business that is required today is enormous and many shops are getting financially behind because of it.
Bob Greenwood
The critical business philosophy to understand is that a client is not paying a shop “to fix a problem now.” The client is paying the shop for “the knowledge obtained to this point in time.”
Bob Greenwood
The industry has to get through succession sooner than later; however, the older generation is having a very difficult time with this issue.
Bob Greenwood
Measuring the entire shop as a team can help direct management to the necessary attention to certain processes that are failing.
Bob Greenwood
Consider that “office time” should be all about “How do I make our business better and more productive than what it is today?” Consider that in order to answer that question fully, one must have another series of questions that help guide them to that ultimate answer(s).
Bob Greenwood
As technology continues to evolve, clients need to be better educated and more aware of the vehicle they are considering obtaining and the vehicle’s capabilities. This includes understanding how the vehicle systems work as well as how much repairs may cost if damaged.
Bob Greenwood