Articles by Bob Greenwood

The critical business philosophy to understand is that a client is not paying a shop “to fix a problem now.” The client is paying the shop for “the knowledge obtained to this point in time.”
Bob Greenwood
The industry has to get through succession sooner than later; however, the older generation is having a very difficult time with this issue.
Bob Greenwood
Measuring the entire shop as a team can help direct management to the necessary attention to certain processes that are failing.
Bob Greenwood
Consider that “office time” should be all about “How do I make our business better and more productive than what it is today?” Consider that in order to answer that question fully, one must have another series of questions that help guide them to that ultimate answer(s).
Bob Greenwood
As technology continues to evolve, clients need to be better educated and more aware of the vehicle they are considering obtaining and the vehicle’s capabilities. This includes understanding how the vehicle systems work as well as how much repairs may cost if damaged.
Bob Greenwood
Management must take charge of the business. That's your function within the business. Your decisions affect everyone who is working with you. That is a huge weight on your shoulders and it must be taken seriously.
Bob Greenwood
First, acknowledge that the owner/manager of the shop is an actual position within the business and this position must be held accountable to the business just like any other position within the business.
Bob Greenwood
Measuring total billed hours for each technician is a very key measurement; however, if this is the only guideline being followed, management may be conducting an unfair practice policy.
Bob Greenwood