Opinion | Commentary

  • How many times has something that bothered you happened in the shop, but you chose to ignore it rather than confront the employee
    Chris Frederick
  • We need to see our customers that often to ensure we are properly taking care of their needs and maintaining their cars.
    Chris Frederick
  • Sometimes, to get a glimpse of our future, we have to look to our past. That might sound as cliché as, “Those who do not learn from history are destined to repeat it,” but both sayings are relevant
  • Remarkable marketing is the real key to getting more cars to your shop. Competition for your customers’ attention is at an all-time high.
    Chris Frederick
  • Everyone has to start somewhere, and not everyone starts their first shop with all the bells and whistles. Let’s face it: you can’t have the Garage Mahal without the customer base to support it.
    Chris Frederick
  • It's early September as we write this, but we wanted to take an opportunity to summarize our expectations ahead of AAPEX, NACE and SEMA. November will quickly approach, and it is our thought that this year?s shows will be memorable. Looking back to l
    Aftermarket World Auto Parts Distribution
  • I recently found myself on the wrong end of a fairly interesting interview. What is the wrong end of an interview, you ask?
  • It had been our fear that the tough Q3 2011 comparisons would be the catalyst for a potential misstep from an industry perspective. While only a mild speedbump if you will, given what remain still favorable fundamentals, we were concerned that result
    Aftermarket World Auto Parts Distribution
  • It's strange, the things you remember. If someone asked, I?d have to say it's almost always a mixed bag of conversations, more than a few hard lessons and about a million observations and experiences.
  • Export control and sanction requirements have been around for years, but now are taking on increasing prominence in the wake of record-setting fines. As a follow-up to August through November columns in this series, this article provides an overview
  • When you work with people everyday, there are bound to be some relationships that change over time and become less of a relationship and more of a conflict.
  • What do you get someone who has finally gotten to the point where he (or she) really does have just about everything they want?
  • ASE has undertaken a redesign of their business with a program called the ASE Industry Education Alliance.
  • One of our outside sales reps came in today with another special.
  • The 2010 NACE collision industry expo provided us with numerous opportunities to catch up with the leading salvage operators, parts distributors and information service providers.
    Aftermarket World Auto Parts Distribution
  • It seemed straightforward enough: a late model, relatively high mileage Toyota truck with a significant shudder on steady, light acceleration, generally at speed. Then the "old guy" got involved.
  • It is a bit too early to discuss how the December quarterly earnings shaped up for our public aftermarket companies. In general, the DIFM side of the business continues to fare better than the DIY.
    Aftermarket World Auto Parts Distribution
  • On October 1, LKQ acquired Euro Car Parts (ECP), the largest distributor of automotive aftermarket parts in the United Kingdom, which generated $420 million in revenue in 2010. The company operates 89 branch locations throughout the UK, including 8 r
    Aftermarket World Auto Parts Distribution
  • I am not an economist, don?t play one on TV, and didn?t spend the night in a Holiday Inn Express. Still, I think that 2012 will be another good year for the aftermarket ? for the one simple reason that the average age of the fleet continues to trump
    Aftermarket World Auto Parts Distribution
  • Mitch woke up one Sunday morning thinking about the shop, like usual. But as he read his daily blog from Seth Godin, he realized how would you know if something was going wrong with your service after the customer leaves if they don't let you know?