Opinion | Commentary

  • Over the past several years, stabilizing car count has been one of the biggest challenges, even for the shops typically loaded with cars. 
    Chris Frederick
  • If you want to stabilize your car count and hold on to your customers through their purchase of new cars, you are going to have to be proficient at selling maintenance. 
    Chris Frederick
  • I hope by now you are asking yourself what you can do to keep your employees married to you for life. You can start by asking yourself if you are ready to accept the role of a true leader.
    Chris Frederick
  • I have often wondered why some years I achieve my goals and some years I don’t. Sometimes I blame it on the goals being too lofty, or someone or something got in my way.
    Chris Frederick
  • What we accomplish in 20 percent of our day nets us 80 percent of the results for that day. 
    Chris Frederick
  • Could there be a reason that our customers think it is easy to fix and service cars and trucks? Could it be the Internet is the source of all this misunderstanding? 
    Chris Frederick
  • Employees know what’s expected of them in their job, and of course they know what’s good enough, right? How many times have you thought, “You’re a professional, you should know what the job is, just do it!”
    Chris Frederick
  • Most of us sleep with a great coach; however, if you won’t listen to him or her, let me give you some suggestions before you hire a coach.
    Chris Frederick
  • I have never met a great relationship-based salesperson who didn’t need a sales manager to keep them consistent. Selling is not like riding a bicycle; there are good days and bad days.
    Chris Frederick
  • If you have been in business more than 10 years, you are well aware of how hard it can be to keep growing your customer base.
    Chris Frederick
  • I think everyone will agree the interview process is one of the more uncomfortable things we do as owners or managers.
    Chris Frederick
  • If you can succeed with productivity and efficiency, you will be much closer to your dreams coming true. 
    Chris Frederick
  • The way you present your recommendations is different now than it was in 2007 or even 2011, and many of the sales staff out there haven’t caught up with the change yet.
    Chris Frederick
  • It is important for us, as pilots of our businesses, to take a look around, not to focus only on the instruments or KPIs, but to become aware of our environments as well.
    Chris Frederick
  • Congress has introduced a bill called The Federal Vehicle Repair Cost Savings Act (H.R. 4056) that encourages federal agencies to use remanufactured auto parts when they are cheaper and easy enough to obtain,
  • For new people coming into the industry there are two big costs that are disproportionate to the potential entry-level income. First, is the cost of schooling, which can easily get near the cost of a two-year college degree.
  • I am so angry with our automotive education system that I could scream, but the pain in finding qualified entry-level personnel can’t be captured in my senseless ranting.
    Educational Dumping Ground
  • I realize that almost everyone is at least skeptical and more than likely in total disbelief of the Buck Rogers concept of “printing” a part. 
  • With reference to repairing automatic transmissions in hybrid vehicles, I think that with time, we might see shops shake out into several categories.
  • Support for the necessary change that the ASA board and its affiliates agreed to has been received warmly. To modify a cliché, where one door closes a multitude open.