Ben Johnson is director of Product Management for Mitchell 1. He is a former automotive repair shop owner and has been involved in leadership roles in the automotive aftermarket for more than 24 years. He explained some overall industry problems, solutions in general and what Mitchell 1 can offer.
The reality is most owners are working so hard in the business they actually don’t know what is happening to them. I was listening to a rather long but worthwhile story from Kim Hickey, an ATI coach and former shop owner, explaining how it can happen to anyone.
Some want to develop a second in command so they can enjoy more free time in their life or prepare for retirement. This gives us the knowledge and skill to implement change; however, the one thing we have to have is your commitment.
Most of us understand that if you are not growing, you are probably slowly going out of business. With costs increasing every year and our people wanting to grow, there is pressure on all shop owners to continue to grow their business.
Hybrid repair is an increasingly important opportunity for repair shops. Advance Auto Parts' Jim Bates is an expert in this area and sheds some valuable insight on the subject, as well as debunks some myths about it.
Matt Sampson, senior program manager of Ecommerce for MotoLOGIC, discusses not only what kinds of diagnostic and repair information shops want, but more importantly, the kind of information they actually need to stay competitive.
There is so much change and discipline required to be in business today, and some shop owners and manager may want to put their head in the sand. But if you give up trying to be the best version of yourself, your actions will haunt you.
As a shop owner, you need dealerships and they need you. But it probably will never be better than a love/hate relationship. In dealing with them, you might want to adopt Godfather son Michael Corleone’s advice — “Keep your friends close…but your enemies closer.”
Sign up today for Service Repair news from Motor Age. Benefiting shop owners and managers, this e-newsletter provides the latest news and analysis, technical automotive service information and business management tips. Published every Monday and Thursday.