In this latest episode of the Remarkable Results podcast with Carm Capriotte, our lively discussion starts with the Customer Retention Myth and ends with taking extreme ownership of your customer and keeping them in the fold.
Consumers in need of new ride control products can take advantage of big savings this fall with the return of the popular Monroe Shocktober 2 promotion, running Sept. 1-30, 2018, at participating parts and automotive service shops.
Service advisors do a good job of reselling the customer on the services that were performed, and they’ll certainly schedule the customer’s next visit, but what they fail to do is this: They don’t discuss the benefits of the next service.
The 2018 state legislative season saw several states consider mandating the use of Original Equipment Manufacturer (OEM) repair procedures. This issue has been discussed ad nauseum in the collision repair community.
Installing tires used to be a physical and time-consuming task. But advancements in the service equipment used for this, and related “bread and butter” offerings make the work faster and easier than ever.
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