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Motor Age has launched an exclusive extended service contract plan for independent automotive repair shops to offer to their customers. Designed to be a turnkey solution to help shops boost their profits, the plan is called the Motor Age Vehicle Protection Plan (MAVPP).
“The beauty of this plan is that everything to assist a customer with obtaining quality coverage— administration, marketing, sales and claims — is handled by coverage specialists for shop owners so that they can tend to their core businesses,” said Jim Savas, VP/GM of Motor Age and the UBM Advanstar Automotive Group. “Moreover, it is risk-free because it does not require financial or personnel investments. Connecting the customer with high quality coverage is good for customers and good for shops.”
This is made possible by Motor Age partnering with Century Warranty Services, Inc., one of the nation’s premiere service contract providers and Automotive Product Consultants , Inc. (APC), a leading industry marketer who powers the program. “These companies have achieved great success in the service contract business by being customer-focused,” Savas said. “It takes a company of Century’s caliber to handle claims professionally, promptly and fairly which, of course, reflects favorably on the shops offering the contracts.”
Rick Bale, managing director at CWS, said company officials are ecstatic to partner with Motor Age. “Century Warranty Services and its affiliates (CWS) have been providing premium contracts in the automotive arena since 1978 and are excited about doing the same in the independent repair sector by teaming up with its leading resource.”
According to Bale, MAVPP claims will be handled through CWS, which was established specifically to serve non-auto dealer channels. “An accurate and timely claims process will be supported by veteran team members, many of whom are ASE Certified and Master Tech claim adjusters,” Bale said. “To make sure that a shop’s customers get a plan that suits their needs, a variety of coverage levels are offered ranging from covering only catastrophic drive-train failures to covering virtually all mechanical and electronic components.”
“One of the features that makes MAVPP ideal for independent repair shops is the Portal Referral System (PRS) powered by APC,” said Savas. “PRS is an easy-to-use desktop tool installed on the shop’s computer to provide customers immediate information on available Century’s plans and then connect customers to coverage specialists to handle the details.
“Shops can use PRS four different ways depending upon how involved they would like to be with the sales process.” Savas explained. “Shops have the option to simply provide their customers information, quotes, or start the sales process before turning the details over to coverage specialists thus saving shops from performing any processing task.”
For more information about the MAVPP, please contact Bob Olsen at 866/225-7135 or click here.