Commitment To Training

Search Autoparts/Automechanika-chicago/Commitment-training/

Training multiple learning styles—from customers to techs

Monday, May 1, 2017 - 07:00
Print Article

Do you remember the first time you saw a colored wiring diagram? Those things are a beauty!

Before those came along, technicians were left deciphering a spaghetti mess of wires, connecting 40 (or 400) different components and a harness. Trying to identify a single wire was a nightmare.

When they added color, the whole game changed. Now you could see exactly where a single wire comes from and where it goes.

Training works the same way. When you don’t fully grasp a concept, it’s like looking at a black-and-white wiring diagram. Some people may get it, but no matter how long others look at that image, they only become more frustrated. 

That’s because people learn in different ways. Understanding how someone thinks can solve hours of frustration explaining the same thing over and over again with no results.

Finding the right way to teach someone, whether it’s a technician or a customer, is like adding color to a wiring diagram. When you explain an idea the right way, you can see the lightbulb click over their head and – bam – there’s color!

Multiple Learning Styles

Not everyone learns the same way. Some people can hear a concept once and master it. Other people need to see, read, touch and feel the concept in real life before the idea will click.

In other words, some people might pick up the concept of gravity by reading a textbook, but others will never grasp it until they see you drop an apple and watch it hit the ground.

I fall much more into the second group. When I don’t understand something, I ask someone else to explain or show me how it works. You might prefer to tinker or listen to a podcast. We’re all different.

It took years of reading articles, listening to advice and testing concepts in my shop before the significance of this finally sunk in with me. If not everyone learns the same way, I cannot expect the same results from each individual using only one method.

There are obvious applications of this throughout your shop.

Just consider your front counter. If you’re advising every customer the same way, you’re guaranteeing that some people are never going to understand what you’re recommending and therefore, cannot make an informed decision They may buy, but chances are high they’ll develop buyer’s remorse and never come back

What’s true of the customer at the front counter is absolutely true in the rest of the shop.

If you’ve ever felt like you can’t find good employees, or that training your team is a waste of your time and money, you’re not alone. It’s a common belief among shop owners.

But I’m here to tell you that teaching your employees in the way they learn best – coupled with measurement and accountability – can change the way you think about your team.

It Doesn’t End with Training

Even the most tested and proven concepts will fail to take hold for two reasons.

The first, we’ve covered. I could hand you an article that teaches how to grow your profits by $1,000 a day, but if you learn best by listening or tinkering, you’d never capture that money.

Article Categorization
Article Details
< Previous
Next >
blog comments powered by Disqus