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Mitchell 1 releases new series of shop management training videos

Thursday, June 2, 2016 - 07:00
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Mitchell 1 has released a series of new training videos for its industry-leading auto repair shop management system that includes the largest number of topics the company has ever offered in a single collection. The videos are accessible from the online Mitchell 1 Get2Know Training Center and also from inside the Manager™ SE software simply by clicking on the “Training Videos - How Do I” link.

“These videos are designed to help our users get the most value from the powerful features in Manager SE to energize their business, increase profit and boost productivity,” said Tim McDonnell, national training manager for Mitchell 1. “Delivering these videos via the Internet makes it easy for users to access them any time and from any device - computer, tablet or phone. This ensures they always have the latest training to go with our dynamic shop management system.”

The new videos range from one to three minutes long and are organized into five playlists. Each playlist has 12 videos covering a wide range of topics and features, including:

  • Set-up and configurations
  • Work-in-progress, customer and vehicle screens
  • Order, revision, history screens
  • The all-new scheduling tool
  • Inventory, purchase orders and reports
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Viewers can watch the videos one at a time or choose a playlist and select “play all” to view them consecutively without pausing between topics. Each playlist includes a 20-question quiz to test the user’s knowledge about the covered topics. When the user passes each of the five quizzes with a score of 85 percent or better, he or she may print or save (as PDF) a certificate of completion.

Short and direct, the training videos allow users to quickly learn and master the Manager SE program functions. The videos include tips and best practices whenever possible. Text boxes, arrows and screen zooms make it easier than ever to focus on the details and understand the processes being explained.

Manager SE helps mechanical auto repair shops streamline workflow and track activity from estimate to invoice. The tools and reports in Manager SE give shops a 360-degree view of the entire operation, helping them manage repairs, customer service and the overall business more efficiently and profitably. Manager SE is integrated with ProDemand®, Mitchell 1’s comprehensive repair information system, to further increase shop productivity.

For more information about Mitchell 1, visit www.mitchell1.com, call (888) 724-6742, or locate an independent sales consultant at www.mitchellrep.com.

About Mitchell 1:

Headquartered in Poway, California, Mitchell 1 has been a leading provider of repair information solutions to the motor vehicle industry for over 95 years. Mitchell 1 offers a complete line of integrated software and services to help automotive and commercial truck professionals improve productivity and profitability. ProDemand® optimized with SureTrack® is the most complete solution for OEM and real-world repair information and diagnostics. Manager™ SE is the industry standard for mechanical estimating and shop management information. The SocialCRM shop marketing service delivers automated marketing and customer outreach tools to help shop owners improve their bottom line profits. For the commercial trucking segment, TruckSeries provides information required to estimate labor times, diagnose and repair all makes of Class 4-8 trucks. Mitchell 1 is a recipient of the ASE Blue Seal of Excellence award. For more information about Mitchell 1 products and services, visit the company’s website at www.mitchell1.com.

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