Gauges are a familiar sight for anyone in the automotive industry.
But are you following the right gauges for your business? In other words, do you have the right key performance indicators (KPIs) on hand and ready to review?
If you have to ask yourself if you are watching the right gauges, it might be time for a little help. David Saline, vice president of sales with Management Success, has insight into what you should track and how each area impacts your bottom line through metrics. He is sharing this information with NACE Automechanika Chicago attendees this month, as Management Success brings its knowledge base to Chicago for the premier training event of the summer.
Saline’s course, “Metrics and Management: The Gauges of Your Business” is offered Wednesday, July 26, at 8 a.m. This class reviews and assesses the significant areas in your collision shop, such as costs of labor and parts, production and efficiency, goals and objectives, marketing and more. Attendees will learn their weekly sales target is and how to measure sales effectiveness, why high volume does not always amount to high profitability and how to implement goals that will result in increased efficiency and higher profit.
Management Success is also bringing Dino DiGiulio to Chicago to lead training for collision repair shops. His course, “Sales Training for Estimators,” is Thursday, July 27, at 8 a.m.
With more and more training being offered for estimators across the industry, this course will help estimators more effectively communicate and negotiate. In fact, DiGiulio notes that a 20 percent increase in a shop owner’s closing ratio could positively affect their bottom line significantly if he or she truly understands the value of estimating
In the course, attendees will learn how to get inquiring customers out from the phone lines and into the shop (then how to close them on their first visit), techniques on understanding and resolving customer objections and effective tips on how to handle insurance companies and receive top dollar for your work. Any owner, estimator or service advisor should attend this course.
Check out the variety of management (and technical) courses available to collision repairers and register now by clicking here.
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