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Continuous improvement doesn’t always translate to lean

Saturday, April 25, 2015 - 07:00
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CHICAGO — Create a culture of continuous improvement in your shop by encouraging training, cultivating forward thinking and being open to new ideas.

Mike Anderson with Collision Advice, and an ABRN columnist, shared these and other ways for shops to continue forward progress in the training course, “Continuous Improvement Best Practices,” on Friday, April 24 during Automechanika Chicago.

“We should want continuous improvement in our business. A lot of it boils down to creating a culture of improvement. Employees are always looking for better ways to do things more efficiently. Once you have this culture aspect of continuous improvement, your shop can be more profitable, fix cars faster, have better cycle time and improved CSI,” Anderson said. “Many don’t understand how to continuously improve, but there are a lot of things you can do to create this culture. First is to do things with your people, not to your people.”

Anderson also says keeping employees trained and valuing this in your business is vital to continued growth.

“The shops that I see that are best in class in profitability, customer service, cycle time and all thos areas that are important are unequivocally the shops that are the most well trained and coached,” he says. “There is a direct positive correlation between those who invest in employees for training and the profit and performance of their business.

Opening its doors April 24-26, 2015 at McCormick Place West to more than 8,500 attendees and over 400 exhibiting companies, Automechanika Chicago is the largest U.S. tradeshow and training event for automotive technicians and shop owners. This event is dedicated to high-end training and showcasing the latest tools, equipment and products in the market. Automechanika Chicago is produced jointly between Messe Frankfurt and UBM Advanstar Communications, the leading producer of U.S. tradeshows, and provider of integrated media solutions to the automotive aftermarket – daily reaching millions of service & collision repair professionals, technicians, original equipment and aftermarket manufacturers and distributors. To learn more, visit

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