Yet how can this be, as right from the start, the family believed only the dealer provided the correct service and part? But as they drove up the message was clear, your warranty will remain valid should the 30,000-mile service be performed here. Our anxiousness fled as we stepped inside and noticed the prices were 40 percent lower than the dealer would provide.
The technician greeted them with a check list and complete safety inspection, yet factored only that which was needed into the final RO calculation. We paused as we thought this was simply too good to be true, and asked if this practice was something brand new? The technician quickly replied in a low humble voice, “There is nothing to fear, we exist to give you a non-OE choice. Our goal in the aftermarket is simple you will see, to provide high-quality service — satisfaction guaranteed.”
Our 30,000-mile service was finished in less than two hours as those technicians were hopping, leaving some time and money for more holiday shopping. And while dealer service is the right way for some car owners to go, this family learned that the independent installer is trustworthy and can save you some dough!
Happy Holidays from BB&T Capital Markets.