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It really is no big deal

Monday, August 20, 2012 - 11:47
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Have you ever noticed how it's never a 'big deal' when whatever it is that's happening around you really doesn't have anything to do with you?

Have you ever noticed that there really isn't anything to worry about when the world is crashing down on someone else's shoulders, especially if you aren't standing too close?

It's easy to be a magnanimous, to remain calm and to ignore the chaos and the confrontation when you're not a passenger on the train that is just about to fly off the tracks!

It’s often no big deal to others if your time is wasted — if you get sent on a wild goose chase for apparently no good reason at all because of a supposed miscommunication. Miscommunication?

Miscommunication is what happens when the server brings my eggs scrambled instead of over easy. It isn't what's supposed to happen when you send someone off-site on a 22 mile adventure only to find out the part that "missed" the last scheduled delivery truck of the day — the only part holding up a fairly large job promised for that evening — is no longer at the warehouse, but had been sent out on the next truck, which wasn't supposed to go out until tomorrow morning.

I know — I should be grateful we were able to get the part at all. Sure, I'm aware of both the cost and the difficulty involved in stocking everything for everybody and everything. I know, perhaps better than anyone else in my industry, just how much additional expense finds its way into the cost of a part because of the vehicle owner's insatiable need to have that vehicle serviced, maintained, repaired and returned the same day! But, I'm not sure that's the point.

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