After a $500,000 expansion that added a new dedicated quick service building (along with new tablet computers for service advisors and buzzers for customers), Texas-based Greg May Honda saw a 9 percent increase in customer pay repair orders in three months and a jump in customer satisfaction scores of 4 percentage points.
Crown Point Honda of Southpoint in Durham, N.C., offers a unique after-hours service guarantee. The dealership allows customers to drop off vehicles for routine service as late as 9 p.m. during the week and pick up their vehicles the next day by 7 a.m., or the service is free.
In 2014 the full-service Motorcars automotive network established its Motorcars Mobility Sales & Service center to accommodate the needs of disabled drivers requiring specialized vehicles, repairs and maintenance. General Manager Ken Rainey recently answered a series of questions about the conversion process and how the marketing mix was implemented.
Although a tentative agreement has been reached to settle a slowdown at 29 U.S. West Coast shipping ports, UPS is projecting that it will take up to five months before wharf operations return to normal levels.
Automotive marketing firm DMEautomotive has released an analysis of overflow and after-hours service calls at 172 dealerships that found service departments were missing out on significant customer opportunities by mishandling these calls.
An expert in U.S.-Cuba relations, Jake Colvin is vice president of global trade issues at the National Foreign Trade Council in Washington, D.C. and executive director of the NFTC’s Global Innovation Forum. He answered these questions about Cuba asked by Aftermarket Business World.
With global demand for disabled-friendly vehicles experiencing unprecedented growth, the need for obtaining expert education for both business owners and technicians is critical when venturing into this segment, according to Dave Hubbard, executive director and CEO of the National Mobility Equipment Dealers Association (NMEDA).
Quest Resource Management Group manages environmental and recycling programs for auto dealerships, fleet operators and quick lube locations. Brian Dick, Quest CEO, spoke to Aftermarket Business World about the challenges of recycling waste materials at auto dealerships.
Timken's Demand Insight leverages sales and industry data to improve forecasts and reduce costs. Timken's catalog team matches parts and vehicles, and combines that information with vehicle registration and replacement/failure rates, along with internal sales data.
Last year, Launch Tech USA announced a new real-time telematics platform called GOLO. The OBDII dongle, combined with a new LAUNCH Android-based scan tool tablet and mobile app for vehicle owners, would allow shops to provide an aftermarket connected vehicle platform to their customers that allows advanced, remote diagnostics.
Black Book is a leading provider of pricing information for automotive dealers and customers. Recently, the company released the results of a survey on mobile computing used by dealers and remarketers who make wholesale and retail inventory procurement decisions.
In October, GCommerce announced that industry veteran Scott Luckett had joined the company as vice president of industry strategy. Luckett spent 17 years at the Auto Care Association, heading up industry data standards efforts and serving as the organization’s CIO.