J.D. Power recently released its 2015 Canadian Customer Service Index Long-Term Study. The study measures the service experience, satisfaction and intended loyalty among owners of vehicles that are four to 12 years old.
Smart Charge Residential specializes in developing electric vehicle supply equipment to further drive plug-in electric vehicle purchases. CEO Joseph Barletta discusses EV issues with Aftermarket Business World.
Paintshield Technology Corp. released its Paintshield Pattern Program Web Edition. The offering is a Software-as-a-Service (SaaS) endeavor that provides installers, paint protection film manufacturers and distributors access to priority and in-demand precision patterns created by designers at the company’s facilities in North America and Europe.
Nearly 70 percent of motorists surveyed by the nationwide RepairPal certification network cite the costs associated with auto repairs and the challenge of locating a trustworthy service center as the two main factors they hate most about taking their vehicle into the shop.
RevolutionParts provides a platform that helps auto dealerships establish online parts stores. The company has processed $100 million in online parts sales. Andreas Ronneseth, CTO, spoke to Aftermarket Business World about making the transition to online sales.
Bailey Overman’s primary responsibilities include analyzing industry trends impacting aftermarket suppliers and authoring the association’s key surveys and reports, which include several benchmarking reports
Earlier this year, the National Automobile Dealers Association Chief Economist Steven Szakaly spoke to Aftermarket Business World about the annual NADA Data 2014 report on dealership trends and financial performance.
Peter Sweatman is director of the University of Michigan’s Mobility Transformation Center (MTC), which conducted a July grand opening ceremony for its Mcity project, a public/private partnership that aims to speed along development and widespread adaptation of connected and automated vehicles.
Lang Marketing Resources issued an update on service bay trends, noting that even though millions of additional cars and light trucks have hit the road over the past 10 years, the light vehicle service bay population shrank by 36,000.
The Equipment and Tool Institute (ETI), an association of automotive tool and equipment manufacturers, technical information providers and training organizations, is moving its global headquarters from Illinois to Michigan to strengthen its ties to global automakers.
Arch Auto Parts CFO Tom Henner spoke to Aftermarket Business World about the company's recent rebranding and technology update, which included new POS systems, VoiP phone systems and a GPS-based dispatching solution.
MakerBot is a leading 3D printer provider. Aftermarket Business World spoke with Daniel Breyre, the company's product and business insight manager for hardware, about potential 3D printing applications in the automotive aftermarket.
Jeff Nedwick is strategy director at the company’s Automotive Industry Solutions division, and he recently answered a series of questions from Aftermarket Business World about how Big Data can assist aftermarket businesses.
The Automotive Lift Institute (ALI) has ramped-up the content of its website to provide heightened levels of information about proper on-the-job procedures, equipment performance and vendor certification standards.
Telematics continues to be the most discussed topic at most industry meetings that I attend. There are a variety of initiatives currently in play, both in trying to work with the OEMs to give the aftermarket access to the information the built-in telematics devices can access and third parties utilizing the OBD2 port to install their own telematics devices.