Karen Cover, social media coordinator for the UBM Americas Automotive Group, wrote a blog, “Why quality matters most in logistics.”
In the late 1980s many aftermarket parts producers implemented a global strategy without doing all their homework on working in emerging markets. They soon learned all about the negative consequences of importing auto parts of poor quality.
Repair shops were the first to discover that these subpar parts didn’t fit or had to be replaced too soon after being installed. Negative feedback from repair shops reached distributors and ultimately parts manufacturers, who absorbed losses and lost customers. In short, poor quality parts wreaked havoc on the supply chain.
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