Advance Auto Parts announced that Kristine Hankey, Commercial Parts Pro at Advance’s Dover, Pa., location, received the Retailer Counter Professional of the Year award during the 2017 AAPEX Show in Las Vegas.
Hankey is the first female recipient of the Counter Professional of the Year award in more than 20 years, and the first Advance Auto Parts team member to receive the award in its 32-year history.
She was selected for her exemplary work ethic, commitment to customer service, pursuit of aftermarket industry knowledge and team participation, and her efforts to support philanthropic causes in the local community.
“Kris Hankey’s passion for caring for her customers embodies our mission at Advance. She knows her customers’ business inside and out and her knowledge of the industry and ability to anticipate professional customers’ needs is extraordinary. Kris is a huge inspiration to the entire Advance team,” said Tom Greco, President and Chief Executive Officer at Advance. “Kris’s colleagues will tell you she is the ‘go to’ Parts Pro in the region. As a result of Kris’s relentless focus on delivering for her customers, she is a role model for everyone at Advance. We could not be more proud to have Kris so deservedly recognized by her peers as the 2017 Counter Professional of the Year.”
Hankey began her automotive career more than 20 years ago, working on her own cars alongside her brothers while growing up. In her time with Advance, which she joined in 2011, Kris has maintained her skillset and knowledge by taking advantage of technical training classes offered by Carquest Technical Institute and building relationships with local OE dealerships, and she holds a current P2 ASE certification. Access to quality training, recruiting more people to careers in the aftermarket and career path development are key areas of focus for Advance Auto Parts, and one reason the company is actively participating in the TechForce Foundation’s FutureTech Success initiative.
“Kris certainly has the respect of her fellow Team Members, who are quick to note her success is evident in how she lives Advance’s mission everyday – Passion for Customers … Passion for Yes!,” said Mike Creedon, Advance’s North Division President. “As we work to establish a more diverse and inclusive aftermarket workforce, having exceptional leaders like Kris gives our company a competitive advantage.”
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