‘New wave’ of EV aficionados poised to expand parts marketing sphere

Jan. 1, 2020
  Repairers and parts providers are likely to be seeing increased customer inquiries from owners of electric vehicles as EVs seem to be picking up steam as a viable automotive purchase option.

Repairers and parts providers are likely to be seeing increased customer inquiries from owners of electric vehicles as EVs seem to be picking up steam as a viable automotive purchase option.

With sales of Nissan’s Leaf EV in the U.S. up by 335 percent since an enhanced 2013 model made its debut in March, the automaker is seeing a significant expansion of EV demand that goes beyond the traditional stronghold in the Western coastal states to “New Wave” markets across the country.

The Leaf “always has sold well on the West Coast for a number of reasons – state tax incentives that stack on top of federal, High-Occupancy Vehicle (HOV) and High-Occupancy Toll (HOT) access, environmental mindedness, a concentration of early adopters and an EV culture and enthusiasm that dates back to some of the earliest EV experiments before Nissan took them mass-market,” explains Erik Gottfried, director of EV sales and marketing. “In fact, for several months Leaf has been the No. 1 seller in the Nissan portfolio in Seattle, Portland and San Francisco.”

The automaker offers an analysis of the Top 15 Leaf markets:

No. 1: San Francisco, where the car has made it into the Top 10 best-selling vehicles in San Francisco – EV or otherwise.

No. 2: Los Angeles. The performance achieves against gasoline counterparts because of a good charging infrastructure, a dense urban footprint and congestion. “Leaf really whips gasoline-powered vehicles in traffic jams and congestion because unlike them, it uses minimal energy while sitting in traffic,” Gottfried says.

No. 3: Atlanta. This “New Wave” EV market has nabbed the No. 3 rank thanks to a number of factors, including traffic congestion where the car performs well, state incentives and HOV and HOT access. “Those combined factors result in a real lifestyle change that puts time back in your day and greatly facilitates personal mobility,” says Brendan Jones, Nissan’s director of EV infrastructure strategy.

No. 4: Seattle. Energy companies have been a major proponent in developing the West Coast Electric Highway that has helped to educate consumers and raise awareness for EVs.

No. 5: Portland. Oregon has a Chief EV Officer to promote EV use.

No. 6: Honolulu, with 26 quick chargers, has one of densest charging grids in the U.S. The island environment also makes it easier to strategically place charging points so that EV drivers have easy access to reach key destinations. EVs fit into a larger energy-independence initiative in Hawaii since the state can make its own energy and become less reliant on shipping in fuel.

No. 7: San Diego ranks in the top Leaf cities for many of the same reasons in other California and West Coast markets: State tax incentives, HOV/HOT access and general environmental mindedness.

No. 8: Sacramento as state capital has a high level of awareness and education around EVs with a concentration of early adopters and an appreciation of EV culture.

No. 9: Nashville, home of Nissan Americas headquarters and the plants that assemble both the Leaf and its battery. Many New Wave EV markets demonstrate a high level of viral sales growth. “Leaf owners have exceptionally high levels of satisfaction with the vehicle and are eager to share that experience with curious peers. Those peer-to-peer discussions frequently lead to additional Leaf sales,” says Gottfried.

In Nashville, credit goes to a robust charging infrastructure and a core group of employee enthusiasts who raised awareness of the practicality of the vehicle in the market in 2011. Since then, the “cul de sac phenomenon” has taken off with general consumers in the market where one person buys a Leaf and validates it for the entire neighborhood. “In mid-size cities like Nashville, people know and talk to their neighbors. We don’t see that everywhere, but in certain communities we’ve seen peer-to-peer selling play a huge role and sales really are viral in nature,” Gottfried says.

No. 10: St. Louis, where the reasons for growth in this New Wave market include enthusiastic dealer engagement that results in increased community education and awareness, corporate and university outreach and Midwestern pragmatism that appreciates the value equation of an EV.

“Expanding beyond the early adopters who love new technology, we’re seeing more value-conscious customers motivated by the practicality and frugality of EVs. People see an EV as a freedom from vehicle running costs. Not only is charging cheaper than fueling – EV maintenance costs are much less expensive. Much more frequently Leaf drivers are telling us they trade-out their old monthly gas bill for the entire lease price of a Leaf,” according to Gottfried.

No. 11: Tied for this spot are Chicago and Denver. In Chicago, charging infrastructure growth has been more recent and is being termed as robust. Illinois provides a $4,000 state tax incentive for purchases and reduced registration fees. Gottfried observes that driving habits in Chicago also are heavy with suburban-to-urban commuting patterns. “The enhanced driving range of the 2013 Leaf – partially enabled by the energy-efficient hybrid heater that is an especially important feature for Chicago – has helped make the EV a viable commuter car in this huge car market,” he reports.

Helping to popularize the car in greater Denver is Colorado’s $6,000 state tax credit, EV enthusiast dealers who sponsor considerable grassroots education and awareness activities, plus a general green-mindedness in the market. “Colorado has a green outdoorsy streak and a vibe that embraces EV culture,” says Gottfried. “In an area known for great craft breweries, employees from New Belgium Brewing even drive Leaf to make their sales calls around town. The company offers free public access to its charging stations, which are cleverly concealed in 1970s-era gas pumps. That sort of EV-friendly environment improves visibility.”

No. 13: Washington, D.C. “Again, the compact footprint with urban-suburban commutes in easy range, strong Leaf demographics of highly educated buyers in a tech corridor and a quickly growing fast charger network lend to the increasing popularity of Leaf in the nation's capital,” he continues. Additionally, for the greater D.C. area, Maryland offers a $1,000 EV tax credit.

No. 14: Dallas-Ft. Worth has a healthy charging infrastructure in the Lone Star State that is home to NRG’s eVgo, which provides car charging services. Adoption of EVs in the market also has been accelerated by peer-to-peer selling at tech and transportation workplaces such as Texas Instruments and the BNSF Railroad. Texas is planning to offer a $2,500 state rebate for EV purchases.

No. 15: New York City. “Its demographics and compact footprint have helped make EVs popular especially in communities surrounding Manhattan. Communities in the market, such as Princeton and Westchester, and areas of Long Island and New Jersey that are conducive to home charging are the most popular,” according to Gottfried.

“The New York market also benefits from sales of small EV fleets, including the N.Y. Dept. of Sanitation. High-visibility projects such as the Leaf taxi pilot have helped to raise consumer awareness. Cab drivers report that riders express enthusiastic interest in the EVs, which results in much more conversation and higher tips. Leaf taxi drivers share information cards with QR codes to educate consumers more about the vehicle,” he adds

“Given the sustained demand we’ve been seeing among increasingly diverse markets and buyers,” says Gottfried, “we’re bullish on the EV market and confident that Leaf will continue to be the leader in practical, affordable EVs.”

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