R.O. Writer, a leading provider of shop management software solutions for automotive repair and tire shops, recently announced an update for its Smart eCat users. In collaboration with Epicor Software Corporation, a global provider of industry-specific enterprise software, eCatalog content, connectivity, and industry data analytics solutions, R.O. Writer is able to offer customers a more efficient experience.
It is the first repair shop management solution to incorporate the Epicor Dynamic Updates service enabling users to refresh their software’s Smart eCat electronic catalog files through automated weekly downloads rather than waiting for monthly DVD-based updates.
“At R.O. Writer we are committed to helping our customers take control of their businesses by optimizing and streamlining shop operations and our partnership with Epicor does just that by driving efficiency for our customers,” said Richard Forness, Vice President and General Manager, R.O. Writer. “We’re excited to enable our customers access to the latest and best product information inside the point of sale, updated every week - it is critical to the success of an automotive service business. This exciting new capability will help our users save time, eliminate manual processes and provide an even higher level of service.”
“Dynamic Updates service is an important investment in the future of automotive service businesses, which need to have fast, convenient access to the right product and service information for each customer’s vehicle,” said Scott Thompson, Vice President, Automotive, Analytics and Content, Epicor. “Availability of the latest parts information and related content from Epicor enables Smart eCat users to capture more service opportunities across a broader range of vehicles.”
To begin using the free Epicor Dynamic Updates service, R.O. Writer Smart eCat users should contact the R.O. Writer support desk at 800-881-5859 or [email protected].
R.O. Writer continues to identify development opportunities for future implementation that will enhance the product offerings for current and potential customers.
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