Articles by Mark Smith

A parallel can be derived between the unresponsive pains of the hotel industry's “luggage carts” and the automotive aftermarket's “luggage.” In the automotive aftermarket, it seems we keep doing the same stupid things, and expect different results, ignoring everything else.
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Fast forward 25 years and here I am again living life on the road. Albeit a mature life on the road. I am rudely reminded that my maturity presents me with a new set of challenges.
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Once upon a time, there was an auto parts distribution system whose footprint was indeed vast by any reasonable measure of size. The wizardry of technology buzzed along expanding the possibilities of acquiring even more shoppes.
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Prepare to take a beating on your inventory on hand. If you are lucky, you will get 50 cents on the dollar from either a warehouse return, or, another store buying selective lines.
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The capability of Alexa taking care of your nether regions is nothing compared to what she’s about to do for your car. Ford and Volkswagen announced that they are integrating this new Amazon technology into their cars.
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Due to this revelation that hyperbole seems to trump common sense, I have developed a simple chart to help you determine where you should buy your parts and get your service. I call this guide the crazy vs. experience matrix.
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If this were a game of Monopoly, Icahn seems to be focusing on Boardwalk and Park Place, accompanied by lots of hotels. The rest of us seem to be stuck with Baltic Avenue and rely on Chance as our primary business strategy, mortgaging every property we have to stay afloat in case we “roll the dice” incorrectly.
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Getting the sale is important to anyone wishing to remain in business, but at what price? If you say “at all cost” the price is too much. I’m about to tell you why being a good service advisor or counterman will reap benefits that you never even thought possible.
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