Opinion | Commentary

  • How do you manage across different cultures and, most important, build cross-culture teams and management? How do you navigate the potential mine field of international business customs and government relations?
  • For decades to come autonomous vehicles will operate as an addition to the vehicle fleet and not a replacement. They will be owned by commercial businesses with a keen interest in up-time. They will be better maintained and serviced than the existing vehicle fleet.
    Scott Luckett
  • Auto manufacturers are setting a bad precedent by restricting car and truck owners’ rights over telematics, the onboard vehicle data that is electronically exported to the factory and dealer network.
    Alan R. Segal
  • There has been much attention focused recently on what may be happening with regard to autonomous vehicles at the National Highway Traffic Safety Administration (NHTSA). But no one is talking about what won't be happening.
  • With the disruption in technologies around the Internet of Things (IoT) and connected vehicles, the possibilities in the aftermarket have grown exponentially. This opens opportunities for new players who want to try a variety of service integration possibilities, enabling a new dimension of value-added services in the auto industry.
    Sandeep Agarwal
  • Due to this revelation that hyperbole seems to trump common sense, I have developed a simple chart to help you determine where you should buy your parts and get your service. I call this guide the crazy vs. experience matrix.
  • Today, the vehicles entering shops for maintenance or repairs sit parked 95 percent of the time. Tomorrow, fleets of driverless cars will spend nearly all their time on the road—with an increase in wear and tear and a proportionate need for maintenance and repair.
    Jason Bigelow
  • John Krafcik, CEO of Google Self-Driving Cars, told a Washington audience that NHTSA needs to update its federal safety standards if autonomous vehicles are to reach the market as quickly as companies like Google hope they will.
  • The United States is currently involved in two high-profile trade negotiations that could have far-reaching benefits for suppliers: the Trans-Pacific Partnership (TPP) and the Transatlantic Trade and Investment Partnership (T-TIP).
  • In an unusual move, the Environmental Protection Agency (EPA) announced in April that it was withdrawing a proposal it had made last summer as part of a broad greenhouse gas emissions proposed rule. The announcement was  good news for the aftermarket, since it would have inhibited aftermarket sales to the racing car industry.
  • Just because you are implementing new procedures doesn’t mean they are written in stone. They should remain alive and adaptable. Keeping them alive will allow you to make incremental changes as your operation adapts to new situations.
  • The auto industry is facing off against the cable television, cell phone and other Wi-Fi-dependent sectors in an effort to preserve the radio spectrum reserved for vehicle-to-vehicle (V2V) communications.
  • To build a successful team you need to know what makes a potential team player tick and how they interact. The best way to accomplish this is through personality testing.
  • A study of wholesale order activity conducted by GCommerce showed that drop ship or special orders represented 80 percent of the purchase order transactions, while contributing only 20 percent of the revenue and accounting for 80 percent of the operating costs. That math is upside-down and doesn’t make the accountants happy.
    Scott Luckett
  • Start using automotive email marketing to bring in new revenue and increase customer loyalty.
  • Is more than 25 percent of your business coming from one source? If it is, consider this. According to OnStrategy’s  article by Todd Ballowe, Ten Common Causes of Business Failure, number six is overdependence on a single customer.
  • The OBDII is the gateway to the vehicle and ultimately to the motorist. It provides access to the onboard CAN-BUS and to various diagnostic information. As with any wireless network there is a concern about security and protection against unauthorized access.
  • Timeliness, completeness and consistency may all sound like soft terms that have little to do with gigabytes of content. But they are what separate the best catalogs from the rest.
    Scott Luckett
  • This article is designed to guide suppliers and manufacturers to conduct business in the auto care industry for the first time, and ultimately bring their products to market.
    Alan R. Segal
  • We’re in the midst of a second catalog revolution, one that once again will separate businesses committed to strong growth from those that are at risk of losing touch with the changing needs of today’s aftermarket customers.
    Scott Thompson, Epicor