A parallel can be derived between the unresponsive pains of the hotel industry's “luggage carts” and the automotive aftermarket's “luggage.” In the automotive aftermarket, it seems we keep doing the same stupid things, and expect different results, ignoring everything else.
Brick and mortar retailers are at a competitive disadvantage to online-only companies that are free from charging sales tax as long as they are headquartered outside the state where the sale occurs. Enter the Marketplace Fairness Act.
Honeywell and LG are working on developing software and intrusion detection and prevention systems (IDPS), a cybersecurity technology suite designed and built into automotive systems that will be a part of their new products.
Paint material dollars can be measured by the price you pay on the jobber invoice – the expense – or the amount you use on a job – the cost. The problem with the expense is it’s difficult to realize the value. To see the value, you need to determine your cost per paint hour.
There is one investment that many distributors and retailers in the aftermarket are making today. There is an industry standard for the inquiry and order of drop ship and special order products. It’s called Internet Parts Ordering or IPO.
Our job is to create one damage assessment that clearly describes the repairs needed and how the repairs must be performed. To accomplish that we must use the estimate line, line notes and photos to illustrate what is expected.