Management must take charge of the business. That's your function within the business. Your decisions affect everyone who is working with you. That is a huge weight on your shoulders and it must be taken seriously.
Many shop owners have difficulty making their office time productive, so I thought I would develop an assignment for you to undertake. Remember that “office time” is uninterrupted time, and the purpose is to work ON the business to see where you can improve it.
Get focused to go after and attract new retail and wholesale business starting on the first of the year. No need to wait. Have a staff meeting and discuss the key objectives in terms of how many new commercial accounts (for example) you want to attract in the first six months of 2018.