Technicians

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Growing up I always knew about the phrase “doing a 360,” and what it meant to me was that someone was doing a total change in their life or simply doing a full circle on a skateboard. Times are changing so fast in the automotive arena and now we’re...
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As vehicles continue to advance with electrical components, safety features and new metal substrates, repair procedures will continue to become even more complex. These complexities create new and unique reimbursement needs, which can be difficult to be fully compensated...
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Pity the poor sportscar.
That’s the shared opinion of many in the automotive sales and repair industries, which shouldn’t come as much of a surprise to anyone familiar with this vehicle segment. Even with respectable sales, these hot-running coupes always seem...
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Shop owners know that the biggest factor in the success of their business is their employees. Hiring hard-working, knowledgeable and trustworthy technicians is the first step in establishing and maintaining a thriving business.
However, finding the right talent is becoming...
Pro Spot announces a new team member to their European division. We are excited to welcome Frank Kirmis as our new Director of Sales and OEM Relationships for Europe and Asia.
In his new role, Frank will help Pro Spot continue to build our relationships with the European...
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“My car is trying to kill me!” our customer stated to a service manager. She went on to explain that when she engaged her adaptive cruise control that the vehicle would advance dangerously close to the vehicle in front of it then brake hard. She explained how...
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This article was co-authored by Lisa Lofton.
Editor’s Note: This is the second part in a two-part series on autonomous vehicles (AVs) in the collision repair industry. See Part One in the June 2019 issue to learn more about the training technicians must seek to align...
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These are exciting times in the automotive refinish industry. Dramatic advances in color technology combined with familiar and reliable resources have created a diverse array of digital and print tools that make accurate refinish color matching faster and easier than ever....
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This article is co-authored by Lisa Lofton.
This is the first part in a two-part series on autonomous vehicles (AVs) and the collision repair industry. See Part Two in an upcoming issue of ABRN to learn more about AVs, their challenges and what collision repair shops should...
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“Do you have a little time to talk about what we can do for your business?”
Sound familiar? No doubt a lot of your vendors ask this kind of question. While investing your valuable time in a discussion with a company rep may seem inconvenient, these talks can...
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I was called to a shop for a complaint of a Blind Spot Monitoring Issue on a 2015 Jeep Grand Cherokee (Figure 1). The Jeep was recently repaired after a rear end collision and was delivered to the customer who drove the vehicle for about a week. There were no telltale signs...
 The Steel Market Development Institute (SMDI), a business unit of the American Iron and Steel Institute (AISI), awarded its “Automotive Excellence Award” to General Motors for their advanced high-strength steel (AHSS) innovations in the 2019 Chevrolet...
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Every stakeholder in automotive design and production recognizes vehicles are safer, longer-lasting and more affordable to own when repairers have all of the information they need to perform complete, high-quality repairs. This is why the Steel Market Development Institute...
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The way we repair vehicles has changed. Automobile manufacturers have reduced vehicle weight by switching from traditional steel to aluminum and high-strength steels, introduced new technologies like advanced driver-assistance systems (ADAS), and are continually updating...
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On the surface, matching a work order with a repair should be no great challenge. But this is the collision repair industry where even minor tasks can become very complicated and feed into even more sophisticated repairs. Indeed, as the complexity of vehicles and repairs...