Shop Profile - Collision Repair

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Collision repair shop manager leverages continuous learning to keep vehicles safe

Friday, March 1, 2019 - 09:00
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Reflecting the attitudes of the entire Faulkner Organization’s team of 28 dealerships and 12 body shops, April Lausch is totally committed to building lasting relationships with both their customers and the entire Central Pennsylvania community.

As shop manager of the Faulkner Collision Center of Lancaster she oversees not just a high-production and high-satisfaction repair facility specializing in BMWs, but also an ambitious program of ongoing public service offerings to residents throughout the region.

At a Glance:
Faulkner Collision Center of Lancaster
Lancaster, Pa.
Main location
JJLH of Manheim Pike Inc.
No. of shops in chain
Years in business
No. of employees
No. of DRPs
Square footage of shop
5 days
Average cycle time
No. of vehicles per week
Paint supplier
Frame machines used
Estimating systems used

Along with regularly contributing money, time and energy to numerous local charitable endeavors, Lausch recently hosted a detailed First Responder Emergency Extrication instructional seminar – known as the FREE program – for more than 40 area firefighters on behalf of the National Auto Body Council (NABC).

“It was a big hit,” Lausch reports. “Before they left they were asking me when the next session is going to be held – they want to bring their whole departments.”

State Farm Insurance donated a selection of wrecked vehicles equipped with the latest technologies that rescuers confront at crash scenes while representatives from distributor MES (Municipal Equipment Services of Lancaster) and Hurst Products Specialists conducted the classroom teaching and a realistic hands-on extrication demonstration.

The rescue-saw wielded by the firefighters was particularly impressive, according to Lausch. “It cut through that high-strength steel like butter,” she recounts, noting that the event involved a considerable amount of paperwork, organizational and logistical preparations such as wrangling the vehicle titles, arranging towing, issuing invitations and generating media coverage, yet it was well worth the effort.

Contributions such as Lausch’s are greatly appreciated by all involved, says FREE coordinator George Avery at the NABC. “The first responders like it because they’re cutting late-model cars for training. They want the experience.”

In addition to conducting a regular series of FREE webinars, last year some 30 live-action sessions were presented for firefighters at collision repair centers, and Avery encourages everyone in the industry to support the program wherever your hometown happens to be. “I supply templates for the shops so they don’t have to start from scratch,” he notes. “It serves as a good example.”

Lausch agrees, and recommends that you participate. “It was popular; I’m going to become a regular. We are committed to do all we can do to help provide our first responders with training resources that will benefit our community and help save lives,” she says, adding that “we had a fully catered meal, and I donated the leftovers to a veteran’s shelter.”

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