Shop Profile - Collision Repair

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‘Dingman Difference’ rings true amid family’s culture of structural integrity

Monday, October 30, 2017 - 06:00
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At Dingman’s Collision Center in Nebraska, family patriarch Boyd Dingman’s title is simply that of “teammate,” underscoring a management philosophy that’s totally driven toward delivering the highest quality service and repairs. They call it the “Dingman Difference.”

“We are a family owned and operated business that has roots in the auto body industry since the 1930s,” Boyd says, reflecting on the company’s longstanding commitment to top performance in each of its four locations – plus a newly minted mechanical shop – throughout the Omaha area.

At a Glance:
Dingman's Collision Center
Omaha
Main location
The Dingman family
Owner
4 body shops; 1 mechanical shop
No. of shops
20
Years in business
2
No. of DRPs
55
No. of employees
18; 22; 24; 17
No. bays per shop
AkzoNobel-Sikkens
Paint supplier
CCC and Audatex
Estimating systems used
www.dingmans.com

Many others agree: Dingman’s numerous accolades include an Integrity Award from the Better Business Bureau and a Business of the Year designation bestowed by the local Chamber of Commerce along with category-clinching Best of Omaha honors for 13 years running as voted upon by the readers of Omaha Magazine.

“When you win stuff outside of your industry it’s particularly nice,” says Boyd in response to the public’s acclaim. Industry-oriented stature is an equally appreciated achievement as son Andy has garnered a lot of professional accolades as immediate past-chairman of the Society of Collision Repair Specialists (SCRS).

A strong sense of family is seen throughout the bustling enterprise established by Boyd and his wife Diana, who oversees office operations. Daughter Darcie directs the marketing strategies while assisting Diana with accounting and other administrative duties in support of Andy’s day-to-day operational oversight. Another son, Travis, is a repair process manager at the Maple shop.

Andy has recently been promoted to president of the company, moving up from general manager. “He takes the biggest load of the headaches,” according to Boyd, an avid Facebook poster widely known for his pithy quips along with constructing, customizing and collecting exotic envy-inducing chopper motorcycles. (His award-winning “Blackbird Bike” was profiled in the January edition of Easyriders Magazine.)

“Our motto at Dingman’s is: ‘We would rather be the best than apologize for anything less.’ We expect this from each and every position; we are always striving to be the best in everything we do.”

Each of the shops displays yet another Boyd quote stating that “If Better is Possible, Good is Not Enough!”

“We embrace change and stay ahead of the curve in the industry by being involved nationally, and we work to create change locally as well,” he explains.

More than 15 OEM certifications have been obtained, including Tesla. “Our dedication to state-of-the-art technology and the latest vehicle education has resulted directly in our status as the first and only Certified Tesla Service Center in Nebraska.”

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