Every type of culture imaginable within a business starts with leadership. There are no exceptions, so the first step is to take personal responsibility as a leader and personal accountability for your leadership results.
There is no more sure-fire way to sabotage the success of your business than by making bad hiring decisions. What’s just as bad, is to hire good people but see them soon leave for other job opportunities.
Drawing from his extensive experience of leadership roles in the collision repair industry, Dave Luehr gave pointers on how to implement the modern style of leadership to a full room during his class at NACE Automechanika Chicago on July 27.
It is critical to your shop’s service readiness to have a detailed onboarding process that ensures your new teammates fully understand you, your company, your culture, strategic goals, as well as what you expect of them every day.
What allows some collision repair shops to thrive in this ever-changing industry while others struggle? Dave Luehr provided a comprehensive answer to that age-old conundrum for those who attended his course, “Greatest Production Systems – The Secrets of America’s Greatest Body Shops Series” on July 26 at NACE Automechanika Chicago.
What is the average closing percentage of website leads for collision shops? I researched this and realized there are shops that do not know how the work they get in the shop is finding them, nor where new business is coming from.
Developing effective purchasing policies is very similar to DRP tiers, in which vendors are placed into tiers based upon different criteria such as pricing, part grading accuracy, delivery time, return rate, location, etc.
There are steps you can take to either head off or quickly resolve insurer issues that might otherwise bring parts of your business to a grinding halt. Consider these steps borrowed from three successful veteran repairers working across a variety of markets.
What’s the biggest single check you write out of your business account most months? I’m betting it’s often the one to the paint jobber. I know in a recent month for us that check was for about $75,000.
Since there are so many moving pieces involved with managing a collision shop, it’s important that we run a very organized process. From the moment, a customer walks into the door until they pick up their keys and, feeling satisfied, hit our “gong of success,” my priority is to make sure that every step of their service experience leaves a positive impression.
Our Collision Repair newsletter from ABRN provides up-to-date news, innovative products, technical discussions and shop management features designed to enhance your business. Published every Tuesday and Friday